badly checked cars - dishonest / bad customer serv

We had a vacation in cape town over the easter weekend. <br> We booked a car though avis as they are part of the rewards programmes we subscribe to.<br> <br> We where supposed to collect on: 01 Apr 2015 at 18:30 <br> On arrival at the offices we encountered a massive que in which we waited over an hour to be served. The wait had made us late for a dinner with family. On taking out the car there where no staff around to confirm the vehicle condition and we where made to sign the declarations prior to viewing the car. <br> <br> As it was dark we simply drove out and went to dinner. <br> <br> The next morning we discovered scratches on the hub of the back left tyre but assumed this was not part of the vehicle check. <br> <br> On returning the vehicle we told the inspector about the hubcap - he also picked up a small dent under the sill of the vehicle - something we never would have picked up. <br> Over the 6 days the car was mostly parked in a garage. - we hardly drove it.<br> <br> I write this now as I still haven't had communication from avis re this and Ive just had an additional R522.84 taken off my card - Just bad customer service all round<br> <br> Returned vehicle on: 07 Apr 2015 09:00 <br> <br> Id like the full deposit back / explination