1 reviews | Active since Apr 2024
Bad . Traumatizing experience ever
Ive rented with Avis in the past years. But the kind of service given to me today was traumatizing.
Im desperate for transport . My insurance company reffered me to them for a courtesy car yesterday.
To my suprise I was told after a holding deposit was taken from my account that I have a block due to me owing them from 2019.
My query was then can I see that document so I can also do my investigations. The consultant at Rand Airport branch then said will follow up today as it was no more office hours .
I received call at 11h30 after I had spoken to my insurance company. . I requested for docs. Was told it was an internal issue. Right after my insurance company gave them a call . I receive documents. That rental was In 2019. And I remember very well that I paid access for the incident because u had taken comprehensive cover..
I need to lialise with the Durban Branch tha assisted me then..
Rand airport Avis staff treated me as a ********. Holding my deposit with explanation that I owe then 21k.
I also have the right to investigate on my own and bring proof from the police accident reports and payments I did to the Durban branch.
Why was u never contacted by Avis If I had owed them for so many years. Ive never changed my contacts. Home address and ***.
No correspondence whatsoever was given to me for this as i stated I paod for all accesses then..
I also need to do my investigations and also submit my proof.
Instead ive been denied access to funds taken from my account yesterday for a replacement car from my insurance.
Was it asking too much I I ask for invoices and they await my proof.
When were they going to say this if I was not sent by my insurance company?
2000 taken with no authorization. No formal summons or any legal documents were sent to me from 2019.
The way they handle this situation was bad customer service and I wouldn't refer anyone ever
I have proof and supporting documents that i submitted to their durban office and should be at their durban office.
They took no time to even trace of investigate the matter
Good day Nthabiseng Mazibuko,
Thank you for reaching out to us on social media and bringing the matter to our attention.
Ref: E***
We are deeply concerned to learn of an incident that left our customers less than completely satisfied with the service they received. We work tirelessly to deliver an exceptional, consistent customer experience every day. Regrettably, we did not meet our rigorous expectations in your situation. Please accept our sincere apologies.
Please be informed that we will send a request to our Direct Billing Department for them to contact you back regarding the contract that has been handed over.
Further, your complaints will be forwarded to the relevant rental branch for further investigation.
Kindly allow us time to revert once feedback has been received.
Thank you
Avis Social Media Team.
Good day Nthabiseng Mazibuko,
Thank you for reaching out to us on social media and bringing the matter to our attention.
Ref: E***
We are deeply concerned to learn of an incident that left our customers less than completely satisfied with the service they received. We work tirelessly to deliver an exceptional, consistent customer experience every day. Regrettably, we did not meet our rigorous expectations in your situation. Please accept our sincere apologies.
Please be informed that we will send a request to our Direct Billing Department for them to contact you back regarding the contract that has been handed over.
Further, your complaints will be forwarded to the relevant rental branch for further investigation.
Kindly allow us time to revert once feedback has been received.
Thank you
Avis Social Media Team.
Good day Nthabiseng Mazibuko,
Thank you for reaching out to us on social media and allowing us time to investigate.
Ref: E***
Please note that your refund has been processed, with a credited amount of R2 000.00. The funds should appear in the customer's account within 7-10 business days.
Once again, we apologise for the inconvenience caused to your account.
Thank you
Avis Social Media Team
Good day Nthabiseng Mazibuko,
Thank you for reaching out to us on social media and allowing us time to investigate.
Ref: E***
Please note that your refund has been processed, with a credited amount of R2 000.00. The funds should appear in the customer's account within 7-10 business days.
Once again, we apologise for the inconvenience caused to your account.
Thank you
Avis Social Media Team