TN
Tsivhu N
1 reviews | Active since Sept 2022
15 Aug 2025, 01:18
Bad service, misinformation and money making scheme.....customer service zero
Bad customer service, misinformation by the consultants and also their cellphone line. I haven't received my deposit back yet I was told that its not a debit but a hold when I took the car and when I called after taking back the car I was told it was actually a debit not a hold. Which was not communicated upfront as I asked and I was told something different. When you call their 086 number it tells you that it is a hold. Not sure if they are using our money our manage their cash flow or just trying to squeeze customers but the service is bad.
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Replies (6)0
Replies (6)TN
Tsivhu N's updateReviewer Update
15 Aug 2025, 01:48Even their auto response state that they won't debit your account hence no account number is requested for a refund when paying the deposit yet I am being told mine was debited without my consent.
Dear Avis Customer,Thank you for your correspondence. We will respond to you soon.Should you require a copy of your recent invoice, you can retrieve it after 48 hours of returning your vehicle by clicking here.Did you pay using a credit card? Click here for an explanation of the authorisation process.For quotations or reservation requests, please contact our reservations team at ***Kind Regards,
Dear Avis Customer,Thank you for your correspondence. We will respond to you soon.Should you require a copy of your recent invoice, you can retrieve it after 48 hours of returning your vehicle by clicking here.Did you pay using a credit card? Click here for an explanation of the authorisation process.For quotations or reservation requests, please contact our reservations team at ***Kind Regards,
TN
Tsivhu N's update15 Aug 2025, 01:48
Reviewer Update
Even their auto response state that they won't debit your account hence no account number is requested for a refund when paying the deposit yet I am being told mine was debited without my consent.
Dear Avis Customer,Thank you for your correspondence. We will respond to you soon.Should you require a copy of your recent invoice, you can retrieve it after 48 hours of returning your vehicle by clicking here.Did you pay using a credit card? Click here for an explanation of the authorisation process.For quotations or reservation requests, please contact our reservations team at ***Kind Regards,
Dear Avis Customer,Thank you for your correspondence. We will respond to you soon.Should you require a copy of your recent invoice, you can retrieve it after 48 hours of returning your vehicle by clicking here.Did you pay using a credit card? Click here for an explanation of the authorisation process.For quotations or reservation requests, please contact our reservations team at ***Kind Regards,
Avis's replyOfficial
15 Aug 2025, 08:12Good day Zwivhuya,
Thank you for contacting us.
Kindly provide us with the Rental Agreement number or reservation number so we can be able to assist.
Best Regards,
The Avis Team
Thank you for contacting us.
Kindly provide us with the Rental Agreement number or reservation number so we can be able to assist.
Best Regards,
The Avis Team
Avis's reply15 Aug 2025, 08:12
Official
Good day Zwivhuya,
Thank you for contacting us.
Kindly provide us with the Rental Agreement number or reservation number so we can be able to assist.
Best Regards,
The Avis Team
Thank you for contacting us.
Kindly provide us with the Rental Agreement number or reservation number so we can be able to assist.
Best Regards,
The Avis Team
TN
Tsivhu N's updateReviewer Update
15 Aug 2025, 08:19***
TN
Tsivhu N's update15 Aug 2025, 08:19
Reviewer Update
***
TN
Tsivhu N's updateReviewer Update
21 Aug 2025, 06:33Good day
I hope this message finds you well.
I am writing to formally request the refund due to me. I have been emailing and calling regarding this matter, but unfortunately, I keep receiving conflicting information from different sources — the consultant who issued the vehicle, agents over the phone, and automated email responses.
This situation has caused me unnecessary stress, and I urgently require the refund to be processed back into my account. I kindly request that this refund be finalized before COB today. I have comp**** with all Avis policies and procedures, and I believe it is only fair that this matter is resolved without further delay. I spoke to an agent and she told me I should come back to the branch as my deposit should have been refunded already and fill in a form which I will have to wait another 10 days pleasw send me back my money.
Please confirm in writing when the refund will reflect in my account.
Thank you for your prompt attention to this matter.
Kind regards,
I hope this message finds you well.
I am writing to formally request the refund due to me. I have been emailing and calling regarding this matter, but unfortunately, I keep receiving conflicting information from different sources — the consultant who issued the vehicle, agents over the phone, and automated email responses.
This situation has caused me unnecessary stress, and I urgently require the refund to be processed back into my account. I kindly request that this refund be finalized before COB today. I have comp**** with all Avis policies and procedures, and I believe it is only fair that this matter is resolved without further delay. I spoke to an agent and she told me I should come back to the branch as my deposit should have been refunded already and fill in a form which I will have to wait another 10 days pleasw send me back my money.
Please confirm in writing when the refund will reflect in my account.
Thank you for your prompt attention to this matter.
Kind regards,
TN
Tsivhu N's update21 Aug 2025, 06:33
Reviewer Update
Good day
I hope this message finds you well.
I am writing to formally request the refund due to me. I have been emailing and calling regarding this matter, but unfortunately, I keep receiving conflicting information from different sources — the consultant who issued the vehicle, agents over the phone, and automated email responses.
This situation has caused me unnecessary stress, and I urgently require the refund to be processed back into my account. I kindly request that this refund be finalized before COB today. I have comp**** with all Avis policies and procedures, and I believe it is only fair that this matter is resolved without further delay. I spoke to an agent and she told me I should come back to the branch as my deposit should have been refunded already and fill in a form which I will have to wait another 10 days pleasw send me back my money.
Please confirm in writing when the refund will reflect in my account.
Thank you for your prompt attention to this matter.
Kind regards,
I hope this message finds you well.
I am writing to formally request the refund due to me. I have been emailing and calling regarding this matter, but unfortunately, I keep receiving conflicting information from different sources — the consultant who issued the vehicle, agents over the phone, and automated email responses.
This situation has caused me unnecessary stress, and I urgently require the refund to be processed back into my account. I kindly request that this refund be finalized before COB today. I have comp**** with all Avis policies and procedures, and I believe it is only fair that this matter is resolved without further delay. I spoke to an agent and she told me I should come back to the branch as my deposit should have been refunded already and fill in a form which I will have to wait another 10 days pleasw send me back my money.
Please confirm in writing when the refund will reflect in my account.
Thank you for your prompt attention to this matter.
Kind regards,
TN
Tsivhu N's updateReviewer Update
21 Aug 2025, 10:05Hi is it from the 7-10 days mentioned in our initial engagement?
Please advise if you are ****ming for me to escalate the matter accordingly
Please advise if you are ****ming for me to escalate the matter accordingly
TN
Tsivhu N's update21 Aug 2025, 10:05
Reviewer Update
Hi is it from the 7-10 days mentioned in our initial engagement?
Please advise if you are ****ming for me to escalate the matter accordingly
Please advise if you are ****ming for me to escalate the matter accordingly
TN
Tsivhu N's updateReviewer Update
21 Aug 2025, 14:53Hi
You are playing on peoples livelihood and to you its just a case to be managed
You are playing on peoples livelihood and to you its just a case to be managed
TN
Tsivhu N's update21 Aug 2025, 14:53
Reviewer Update
Hi
You are playing on peoples livelihood and to you its just a case to be managed
You are playing on peoples livelihood and to you its just a case to be managed