Bad service

We got a claim from Outsurance for a car rental. I phone Thursday Outsurance to book the car for delivery on Monday. Outsurnace then distance them and I have to do the rest. Firstly Avis do not start to work before 09:00 as deliveries can only take place from 09:00 to 10:00. When I phone on Friday again to do a booking I was on the line for 9 minutes while the clerk check our delivery address. I put the phone down and phoned again. They said they would phone back but Monday morning I phoned again. Spoke to the branch manager at 10:20 and he promised me the car is on the way, 14 kilometres from my home. It took 2 hours for the drive to drive the 14 kilometres. The car only 1/2 a tank of petrol and dirty. Even the wrong type of car as agreed on. Outsurance just do not care and Avis really do not care about customer service for outsurance customers as they know they will keep on getting new orders.