Item: Avis
Rating: 1
Author: Jeeva M

Avis's replyOfficial

22 Feb 2023, 15:42

Hi Jeeva,

Thank you for writing to us.

Please provide your rental agreement number so we can look into the deposit query.

Avis Team

Avis's reply22 Feb 2023, 15:42

Official

Hi Jeeva,

Thank you for writing to us.

Please provide your rental agreement number so we can look into the deposit query.

Avis Team

JM

Jeeva M's updateReviewer Update

22 Feb 2023, 15:56

Hello, Avis Reservation ***4ZA1

JM

Jeeva M's update22 Feb 2023, 15:56

Reviewer Update

Hello, Avis Reservation ***4ZA1

Avis's replyOfficial

22 Feb 2023, 16:31

Hi Jeeva,

Thank you for providing the reservation number.

We sent a request to the bank so they confirm if the deposit is still on hold or if it was released. The bank confirmed that there is no pending amount in your account. This means that the deposit was automatically released by your bank.

Avis Team

Avis's reply22 Feb 2023, 16:31

Official

Hi Jeeva,

Thank you for providing the reservation number.

We sent a request to the bank so they confirm if the deposit is still on hold or if it was released. The bank confirmed that there is no pending amount in your account. This means that the deposit was automatically released by your bank.

Avis Team

JM

Jeeva M's updateReviewer Update

24 Feb 2023, 12:22

Hello, I am very dissatisfied with your reply. I have checked my bank account and there was no deposit from Avis. Please urgently send me proof Failing to do so I would have no option but to contact the ombudsman. This is very urgent

JM

Jeeva M's update24 Feb 2023, 12:22

Reviewer Update

Hello, I am very dissatisfied with your reply. I have checked my bank account and there was no deposit from Avis. Please urgently send me proof Failing to do so I would have no option but to contact the ombudsman. This is very urgent

Avis's replyOfficial

27 Feb 2023, 08:53

Hi Jeeva,

Thanks for the response.

Please be advised that we do not deposit the money into your account. The deposit is a temporary pending transaction/authorisation that your bank releases. If the amount was still on hold, we would instruct your bank to remove it. However your bank stated that the hold was automatically released to your account,

Avis Team

Avis's reply27 Feb 2023, 08:53

Official

Hi Jeeva,

Thanks for the response.

Please be advised that we do not deposit the money into your account. The deposit is a temporary pending transaction/authorisation that your bank releases. If the amount was still on hold, we would instruct your bank to remove it. However your bank stated that the hold was automatically released to your account,

Avis Team

JM

Jeeva M's updateReviewer Update

27 Feb 2023, 11:52

Hello, I am still not happy with your reply. I have not received my deposit. I have checked on my banking account and no deposit shows from AVIS. This is becoming very frustrating. Please send proof to which account this deposit was paid. I cant be asking you for this all the time

JM

Jeeva M's update27 Feb 2023, 11:52

Reviewer Update

Hello, I am still not happy with your reply. I have not received my deposit. I have checked on my banking account and no deposit shows from AVIS. This is becoming very frustrating. Please send proof to which account this deposit was paid. I cant be asking you for this all the time

Avis's replyOfficial

28 Feb 2023, 16:41

Hi Jeeva,

As previously advised, the deposit was not debited from your account. We cannot send proof because we did not debit your account.

For further assistance please contact the authorisation department of your bank.

Avis Team

Avis's reply28 Feb 2023, 16:41

Official

Hi Jeeva,

As previously advised, the deposit was not debited from your account. We cannot send proof because we did not debit your account.

For further assistance please contact the authorisation department of your bank.

Avis Team

Bad Service -Avis