Bad Service at Avis

<p>I recently rented a car through Avis Menlyn, Pretoria. It was and Insurance courtesy car. After reporting my claim to Mutual and Federal the very efficiently booked the car for me as I got a call from Avis a short time later to confirm I can pick up the car and that a deposit of R1450 was payable by “card or cash”</p> <p>1st Issue:</p> <p>After trying to pay with my debit “card” Avis refused to accept it forcing me to walk, in the rain, to an ATM some distance away. I paid the deposit in cash and received the car. I was assured that my deposit would be paid back on return.</p> <p>2nd Issue:</p> <p>I confirmed with my insurance that I could have the car for a maximum of 30 day while my car gets fixed. However, on the 7 of March no were close to 30 day, I got a call from a very rude Avis employee informing me that the car was overdue for return, that he will activate the tracking device, and send the security people to “recover the car” at my cost. I tried my best to explain that the car was arranged through the insurance who assured me that I could keep the car for 30 days. He did not even want to listen, shouting that they deal with me not the insurance. I gave up and ended the call. I called the insurance who sorted the problem out very quickly.</p> <p>3rd Issue:</p> <p>On Wednesday the 8 of March My car was ready for collection. I returned the car as was a little upset that Avis did not want to pay back my deposit as the car was undamaged, and full of fuel. They told me it has to go through and admin process and that it will be paid back in a “a few days” I left it at that.</p> <p>I was however disturbed when I started getting call from Avis, asking me “if I have returned the car yet?” My response was, well yes but how do you not know that?? No explanations could be given. This was followed by a call for Menlyn branch, asking my how my deposit was paid. Yet again I was a bit disturbed. I responder R1450 in cash as you would not accept my card, But once again why are you asking me this, do you not have a system where transactions are captured?? The lady gave some silly explanation about them not being short in terms of money received but they could not track the deposit.</p> <p>Again on the 20th and the 22nd of March Avis employees called me to ask if I had returned the car!! My answer is and remains YES, How do you not know that???</p> <p>No deposit received yet…..</p> <p> </p>