BAD SERVICE AND WRONG BILLING

Look i am Presidential Member at Avis.

I hired a car at Avis Kimberly Airport one there was not even a designated counter for us there. I even complained to them and told them this is a inconvenience. Got the car and rushed out to Kimberly Anne Hotel (5-6km at most) away from the airport then parked the car on the underground parking then had a chain of meetings then the drove out the following morning to the airport then out of Kimberly. A day later Avis deducts +_9K from my account telling me about a stupid windscreen saying i broke it. I then spoke to someone there whom i told look one i am not naive or stupid how would i break a windscreen and not account for it or say i mean i only took the car for those kilometers. How stupid can i be. Call them then they are always investigating even this morning they wanted the whole story to also investigate which means the whole branch staff will have to run their independent investigation as when i call the one that receives the call is clueless. i mean are we going to mess up our days for a lousy 9000 you might aswell keep it if you need it that much. Like really but i am just shocked by the service yeer...