1 reviews | Active since May 2022
Bad service and terrible attitude from Lungile Hadebe
There service is very poor , communication is poor and the attitude is from staff particularly a lady called Lungile Hasebe at the OR Tambo branch..
First I was incorrectly billed and I queried that Since Novembe 2024, at some point she billed me from December 20024 to Jan 2025 . Which was very unusual.
I queried that ans was told they investigating I was asked the Pop's and I provided on the 7th March 2025 , on the 10th March 2025 Lungile Hadebe sent guys with guns to collect the Car, which she said I did not pay for it for Nov 24 & Dec 24 , POP'S were sent to here and she did not even bother ..
What even upset me , she sent poeple to collect the car , wielding guns and I was with my 6 year old girl..
She would say one thing and she would promise to get back to me and when she comes back she would be talking something completely different to what we discussed.
She is very clumsy when she talks and unprofessional in her conduct because even the poeple she sent had nothing to prove they were from Avis.
As we speak I made my payments except the queried month resulting from their mess but she told poeple to get the car. At worse very disrespectful to Avis customers.
Thank you for bringing this matter to our attention. We sincerely apologize for the poor service and distressing experience you encountered at our OR Tambo branch, particularly involving our staff member Lungile Hasebe.
We take your concerns about Ms. Hasebe's unprofessional behavior very seriously. Her inconsistent communication and actions do not reflect the standards we strive to uphold at Avis. Please rest assured that we are conducting a thorough investigation into this matter.
In the meantime, we will work to resolve the billing issue as a priority. A member of our team will reach out to you directly to address your concerns and ensure all necessary corrections are made promptly.
Thank you for your patience and understanding. We value your feedback and are committed to providing you with the quality service you deserve.
Thank you.
Avis Team
Thank you for bringing this matter to our attention. We sincerely apologize for the poor service and distressing experience you encountered at our OR Tambo branch, particularly involving our staff member Lungile Hasebe.
We take your concerns about Ms. Hasebe's unprofessional behavior very seriously. Her inconsistent communication and actions do not reflect the standards we strive to uphold at Avis. Please rest assured that we are conducting a thorough investigation into this matter.
In the meantime, we will work to resolve the billing issue as a priority. A member of our team will reach out to you directly to address your concerns and ensure all necessary corrections are made promptly.
Thank you for your patience and understanding. We value your feedback and are committed to providing you with the quality service you deserve.
Thank you.
Avis Team
I can only say kudos to a gentleman called Manqoba Dlamini( national contract manager) who has been doing his best to get the matter resolved but his are just dragging their feet in resolving this matter .'
its been 7 days ..yes 7 days but the matter cannot be resolved , a compay as big as AVIS , this is just shocking.
I would never recommend anyone to use AVIS.
if you still want to keep your peace intact, just stay far away from AVIS..
I can only say kudos to a gentleman called Manqoba Dlamini( national contract manager) who has been doing his best to get the matter resolved but his are just dragging their feet in resolving this matter .'
its been 7 days ..yes 7 days but the matter cannot be resolved , a compay as big as AVIS , this is just shocking.
I would never recommend anyone to use AVIS.
if you still want to keep your peace intact, just stay far away from AVIS..