Bad Service and Incompetency of AVIS

My Insurance company hired a curtesy car from Avis Rental In Richards Bay, I used it for three weeks, on the 3rd December I called them to arrange to meet me at the panel beaters on the 6th December so that they asses the damages and km's, everything was done according to the agent I spoke with, come the 6th I called the panel beaters to confirm time for my car collection, they confirmed it, then I decided to call AVIS to confirm with them to come meet me at the panel beaters, they confirmed everything is okay I will meet the driver there at 13H00. I got there before 13H00 and I waited for them to come collect it there was no one on site to a point where I decided to call them, I spoke a consultant called Mpho she told me to leave the car at the pane beaters, I asked her how can leave this car here without been assessed and if something to it who responsibility is it gonna be? she could not answer me, I resisted to leave the car there without the authority in black and white. I aske to write an email authorizing me to leave the car in the hands of the panel beaters, she said she will send she did not, up until now there is no email from AVIS authorizing me to leave at the panel beaters. I later decided to drive the car to AVIS office myself. When I got there the guys where there siting they claimed the system was not working so they did not have any information about the returning of my rental car to me.

Avis is a bad rental company to do do business with in Richards Bay, I will call on people to consider other means of Car Rental other than AVIS Richards Bay. It took me 4 hours to have my rental returned to them. I did this run around during my working hours. I will never do business with AVIS ever in my life, and I will call on everyone to consider doing business Budget Car rental or other other than AVIS. I am disgusted.

I tried to call Momentum my Insurance to assist me to have this car returned I spoke to consultant (Aabiedah Leggett) who did her best to get hold of them by sending this email below: Dear Avis Insured advised that he arranged with your company to collect the rental vehicle today, insured at the Panelbeaters and their no one to collect the rental vehicle at the Panelbeaters. Insured do not want to leave the rental vehicle at the Panelbeaters without being inspected so can someone please contact insured urgently on *** or send him an email that he won’t be held liable if there’s damage to the rental vehicle. Please confirm the above.