SS
Siyanda S
1 reviews | Active since Aug 2024
10 Sept 2024, 11:38
Bad service and ***** in AVIS car rental
This is my second review without any assistance from Avis. They took my money. Now they don't want to refund me. They were supposed to do a temporary authorization hold. But *****ulently made it a transaction and they do not want to pay back. The finance manager Melissa Van Ross. It too entitled and does not speak to customers. Everytime I called foe her. I never got through to her. AVIS is not a recommendation for me to do rentals.
When it's time to pay the send you from pillar to post for your own money.
Helpful (0)
Replies (2)0
Replies (2)
Avis's replyOfficial
11 Sept 2024, 10:39Hi Siyanda,
Thank you for contacting us,
We are investigating your refund with our finance department; we will advise with feedback.
Thank you.
Avis Team.
Thank you for contacting us,
We are investigating your refund with our finance department; we will advise with feedback.
Thank you.
Avis Team.
Avis's reply11 Sept 2024, 10:39
Official
Hi Siyanda,
Thank you for contacting us,
We are investigating your refund with our finance department; we will advise with feedback.
Thank you.
Avis Team.
Thank you for contacting us,
We are investigating your refund with our finance department; we will advise with feedback.
Thank you.
Avis Team.
Avis's replyOfficial
13 Sept 2024, 09:00Hi Siyanda,
Thank you for your patience with regards to your refund.
After our investigation we found that there was an error on our side and that created a delay in your refund and we had to manually process the payment to your account, the payment was done successfully as per confirmation from our finance department and the funds should reflect latest by Monday midday in your account.
We sincerely apologize for the delay and inconvenience that this has caused to you.
Thank you.
Avis Team
Thank you for your patience with regards to your refund.
After our investigation we found that there was an error on our side and that created a delay in your refund and we had to manually process the payment to your account, the payment was done successfully as per confirmation from our finance department and the funds should reflect latest by Monday midday in your account.
We sincerely apologize for the delay and inconvenience that this has caused to you.
Thank you.
Avis Team
Avis's reply13 Sept 2024, 09:00
Official
Hi Siyanda,
Thank you for your patience with regards to your refund.
After our investigation we found that there was an error on our side and that created a delay in your refund and we had to manually process the payment to your account, the payment was done successfully as per confirmation from our finance department and the funds should reflect latest by Monday midday in your account.
We sincerely apologize for the delay and inconvenience that this has caused to you.
Thank you.
Avis Team
Thank you for your patience with regards to your refund.
After our investigation we found that there was an error on our side and that created a delay in your refund and we had to manually process the payment to your account, the payment was done successfully as per confirmation from our finance department and the funds should reflect latest by Monday midday in your account.
We sincerely apologize for the delay and inconvenience that this has caused to you.
Thank you.
Avis Team