Bad Service Amoungst Other things

My insurance organised a rental with Avis whilst my car was being repaired. When I picked up the car on the 25 Nov, there were multiple scratches on the car when I inspected the car with the agent. When I returned the vehicle on the 9 Dec, I was shown the scratches on the car. I told them that the scratches were there when I picked up the vehicle. They say they would pull up the necessary documents. When they call me back, they tell me that those scratches were not noted. I am very certain that those scratches were there. When I tried to contact customer care, I was told that they cannot assist me. <br> This is ridiculous. I will provide this feedback to my insurance and I will refuse to ever use Avis again because obviously, they employ dishonest people. Plus, I will never use Avis in my personal capacity again. (You may note that I have used Avis multiple times before in my personal capacity). But never again! This has to be the worst service I have ever received from Avis and it will be the last. You have lost a loyal customer!!!