1 reviews | Active since Sept 2016

12 Jan 2024, 11:42

Bad service

I have been trying to book a car for a period of 34 days. Every time i go to book it only offers me 100km per day. After looking all over the internet i found that it says on multiple sights that Avis SA offer 100km to 200km mileage per day. I called the Menlyn branch and they said i need to come in and then they can work something out for me and then i emailed the customer service and they firstly said no they don’t offer more than 100km per day, which i then rep**** and asked why it says on the internet that you do, to which a different person rep**** to say “Please note that the kilometers will also be determined on how long you will be taking the vehicle for”.

There is no clear answer and seems like everyone is avoiding the question. I have no problem going to a different rental company but for a company of this size i must say i am very disappointed in the service.

I also don’t understand why you only have 1 option of 100km per day and also why the internet says you have both 100km and 200km options.

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Replies (1)
Avis
Avis's reply12 Jan 2024, 12:51
Official
Dear Dyllan,
Thank you for contacting us.

We apologise for the confusion regarding the mileage options for your 34-day car rental. We are investigating the conflicting information and appreciate your patience.
Could you please share the specific internet sources mentioning both 100km and 200km options? This will assist us in resolving the matter.
We are committed to addressing this issue promptly and ensuring your satisfaction. In the meantime we have requested our Reservations team to contact you regarding your request.

Thank you for your understanding.
The Avis Team