Bad / Rude and Uninformed Experience

Good day,

I would like to log a complaint regarding my Avis / Service experience.

I was involved in an accident, and had to use a rental car with AVIS Montana Pretoria Class A Picked Up: 19/08/2017

The car was checked I signed for it and left. ******************************************************************************* I had to have the rental car picked up at my panel beater on 07/09/2017.

The guy that picked up the car was in a hurry and rude. (Avis Hatfield). He then told me there was a small chip on the windscreen and made me write that on a pink invoice paper and left. He then advised that AVIS takes R50 for that as they send the car to a garage to do a fill on the chip. He never gave me a copy of that pink invoice paper.

I can understand the chip on the windscreen, signed for that with my wording saying “Small chip on the windscreen, very small”.

2 days later when I called they advised me deposit was held back due scratch on the bumper. However a scratch on the bumper, I never did sign for. Which means my pink paper was altered, from the time the car left.

Till this day no one from AVIS has called me, I called AVIS 3times I have cell phone proof of that. I have spent money, trying to get my money back.

I will never use AVIS ever again, I will also advise my insurance company of the extremely bad service I received from AVIS. As well as they should change their service provider to Europcar as they are far better with keeping their customers informed, as well as they don’t treat people like they are there to fetch a car in a hurry and rudely.

I would appreciate if someone could send me all my proof of paper work, as well as let me know when I my refund will be done.

I will not use this service again.

Thanks Sarika