Bad rental service

Item: Avis
Rating: 1
Author: Nothando M

Rented a car and money processed on my card. R6009 then another R980 when I extended rental. Now they keep on sender massages to say i need to pay R8550 but they didn’t reverse the money on their side since they say they couldn’t eccess it. They’re not even communicating with my bank.

Helpful (0)

Replies (1)

Avis's replyOfficial

02 Oct 2024, 16:37

Dear Nothando,

Thank you for reaching out, providing your rental details. We sincerely apologize for the confusion surrounding the charges and the lack of communication with your bank.

We will investigate this matter further to ensure that the necessary adjustments are made and that any incorrect charges are reversed.

Thank you for your patience and understanding.

Kind regards,
The Avis Team

Avis's reply02 Oct 2024, 16:37

Official

Dear Nothando,

Thank you for reaching out, providing your rental details. We sincerely apologize for the confusion surrounding the charges and the lack of communication with your bank.

We will investigate this matter further to ensure that the necessary adjustments are made and that any incorrect charges are reversed.

Thank you for your patience and understanding.

Kind regards,
The Avis Team