NM
Nothando M

1 reviews | Active since Jul 2021

14 Jan 2025, 22:10

Bad experience for 2nd time in a space of 6 months

I payed 2900 initially when i booked,when I collected the car they hold deposit of 3200, on the 14/12/2024 I extended rental and payed 2400. They they telling mr i owe them 5600 according to invoice…so where did my payment go?? They have bad service and eating peoples money…its second time in 1 year having this bad experience

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Replies (1)
Avis
Avis's reply15 Jan 2025, 08:21
Official
Dear Nothando,

We apologize for the frustration caused by this billing issue. Your concerns about the unexplained charges and previous experiences are valid, and we take them seriously.

We will prioritize resolving this matter and ensure clarity regarding your account.

Thank you for your patience, and we are committed to addressing this promptly.

Kind regards,
The Avis Team