PL
PATRICIA L
1 reviews | Active since Feb 2013
26 Oct 2022, 13:49
BAD EXPERIENCE
My car broke down so the insurance booked a vehicle on my behalf at Avis.I was told to pay R1500 holding fees and also pay for insurance,I paid around R3900 .Now when I am supposed to get my refund back I am getting a lot of stories They told me they put in fuel of which that is not corrected, I made sure that I put fuel in before they come and collect as it stated on the contract And again what happened to the refund of the insurance since I paid for the whole month and only used the card for less than 7 days? I phoned the call center and got a reference number but till today no one ha contacted me..AVIS RESERVATION NUMBER:***9ZA1
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Replies (7)
Avis's replyOfficial
26 Oct 2022, 15:10Hi Patricia, thanks for reaching out to us. We do apologise for the inconvenienced caused to you by this. We do see that the fuel amount was credited back to you, as this was billed in error. We will follow up with your bank, on your behalf. The deposit amount is never debited but placed on hold in your account, Should it still be on hold, it will be released accordingly. Thank you ~AS
Avis's reply26 Oct 2022, 15:10
Official
Hi Patricia, thanks for reaching out to us. We do apologise for the inconvenienced caused to you by this. We do see that the fuel amount was credited back to you, as this was billed in error. We will follow up with your bank, on your behalf. The deposit amount is never debited but placed on hold in your account, Should it still be on hold, it will be released accordingly. Thank you ~AS
PL
PATRICIA L's updateReviewer Update
27 Oct 2022, 08:59Can you please verify how much was credited? and please advise if the insurance money was also credited because i did not have the car for 31 days
PL
PATRICIA L's update27 Oct 2022, 08:59
Reviewer Update
Can you please verify how much was credited? and please advise if the insurance money was also credited because i did not have the car for 31 days
PL
PATRICIA L's updateReviewer Update
27 Oct 2022, 10:04I put in R1500 deposit fee, why was I refended R716 as the car had full tank in it
I swiped R2800 on the day the car was delivered to me
I swiped R2800 on the day the car was delivered to me
PL
PATRICIA L's update27 Oct 2022, 10:04
Reviewer Update
I put in R1500 deposit fee, why was I refended R716 as the car had full tank in it
I swiped R2800 on the day the car was delivered to me
I swiped R2800 on the day the car was delivered to me
PL
PATRICIA L's updateReviewer Update
27 Oct 2022, 10:12On your records does it show who delivered the vehicle?and also does it show who collected the vehicle
Even on the day the vehicle had to be collected I had to call Avis Pretoria and fight with them since they promised to collect the car at 11.00 and they came at 18.00 now they charged for fuel and the vehicle was full tank
Why are they *****ing me? Why are they lying? Why is it difficult to refund my money? the day I swiped my card it was simple now its difficult for a refund and people are even lying saying that had to put in petrol. Who is that CRUEL person who says the car had no petrol? Why is he sooooo cruel?
Even on the day the vehicle had to be collected I had to call Avis Pretoria and fight with them since they promised to collect the car at 11.00 and they came at 18.00 now they charged for fuel and the vehicle was full tank
Why are they *****ing me? Why are they lying? Why is it difficult to refund my money? the day I swiped my card it was simple now its difficult for a refund and people are even lying saying that had to put in petrol. Who is that CRUEL person who says the car had no petrol? Why is he sooooo cruel?
PL
PATRICIA L's update27 Oct 2022, 10:12
Reviewer Update
On your records does it show who delivered the vehicle?and also does it show who collected the vehicle
Even on the day the vehicle had to be collected I had to call Avis Pretoria and fight with them since they promised to collect the car at 11.00 and they came at 18.00 now they charged for fuel and the vehicle was full tank
Why are they *****ing me? Why are they lying? Why is it difficult to refund my money? the day I swiped my card it was simple now its difficult for a refund and people are even lying saying that had to put in petrol. Who is that CRUEL person who says the car had no petrol? Why is he sooooo cruel?
Even on the day the vehicle had to be collected I had to call Avis Pretoria and fight with them since they promised to collect the car at 11.00 and they came at 18.00 now they charged for fuel and the vehicle was full tank
Why are they *****ing me? Why are they lying? Why is it difficult to refund my money? the day I swiped my card it was simple now its difficult for a refund and people are even lying saying that had to put in petrol. Who is that CRUEL person who says the car had no petrol? Why is he sooooo cruel?
PL
PATRICIA L's updateReviewer Update
27 Oct 2022, 10:56Please clarify the R716 maybe I'm a bit slow,because to my uderstanding you are saying you charged me R716 for petrol?And why was it charged because the car was brought back with full tank?
And the insurance money that I swiped for tyre and windscreen was that refunded?
And the insurance money that I swiped for tyre and windscreen was that refunded?
PL
PATRICIA L's update27 Oct 2022, 10:56
Reviewer Update
Please clarify the R716 maybe I'm a bit slow,because to my uderstanding you are saying you charged me R716 for petrol?And why was it charged because the car was brought back with full tank?
And the insurance money that I swiped for tyre and windscreen was that refunded?
And the insurance money that I swiped for tyre and windscreen was that refunded?
PL
PATRICIA L's updateReviewer Update
27 Oct 2022, 11:26Thank you
PL
PATRICIA L's update27 Oct 2022, 11:26
Reviewer Update
Thank you
Avis's replyOfficial
27 Oct 2022, 15:24You welcome. ~AS
Avis's reply27 Oct 2022, 15:24
Official
You welcome. ~AS