Bad Customer Services

<p>Good Day,</p> <p>My ID Number ********** 384087 REF: E ********** 12</p> <p>I will like to bring this matter to the table; on 28th October 2016 round about 12:30 pm I went to Avis Randburg to hire a car, for 28 to 30 October 2016.</p> <p>I did reservations on line for the polo I wanted to hire as I got there I was give form to sign and the car that was available was i20 Hyundai white in color. As I was going out the guys asked me to signed the paper as I didn’t I did sign the paper.</p> <p>As I was going on weekend away with my wife, we had an accident and the weekend had to be cancelled and I had to bring the Car back on the 29th October 2016, we looked at the damages at the car and I was told that on Monday 30th October 2016, I will get quotations around the car damages, which wasn’t communicated after there I had send email left and right to Avis Customer care without no feedback.</p> <p>I called Avis Randburg and I was told that the matter will be resolved 4th Novembers 2016.</p> <p>I wasn’t given any communications around the whole issues of the car being fixed, on the date I never got anything.</p> <p>On the 11th November 2016, I got the call from Avis Randburg and it was the guy who helped me on the bookings as am asking him what transpired on the matter he told me the car was fixed and I need to pay access fee I asked him why wasn’t told in the beginning he said he did tell me, I asked how much was the access and he told me R20872.81. I asked him where these comes from and he told me I signed for this which wasn’t communicated to me. I asked him to send me cost of the car fixed he said he will do so.</p> <p>As for today I haven’t had any communication from the guy, he never sent anything, even the contract he said I signed I never even got the copy.</p> <p>On 11th November 2016 I got SMS notification telling me that my bank account was debited R 17705.67 which I wasn’t even awe off. As am waiting for the communication of the matter.</p> <p> </p> <p>Am really not happy with the level of services we received how can one pay access of R20800 which even damages wasn’t that bad we managed to drive the car From Klerksdorp to Joburg to deliver it to Avis and now cost of Access so high. I took pictures of the car it wasn’t bad damaged.</p> <p>Unfortunately i wasn’t told of this Access and how can one pay such high access for rented car. I was told that the car was insured if it gets to be in accident. Am covered.</p> <p> </p> <p>Can all recordings be investigated and all communications as this is unfair customer services which am not willing to pay the money that wasn’t communicated to me.</p> <p>Many thanks,</p> <p>Thabang mothobi</p>