1 reviews | Active since Jan 2010
Bad customer service, and rip-off.
<p>On 3 December 2016 I booked an Avis car through their website. I needed the vehicle for one day, to collect and drop off at Port Elizabeth Airport. I booked a VW Polo or similar with unlimited km as I needed to travel to Kenton and back on the same day. On collecting the vehicle I was told I only had 100 free km, whereupon I called the manager and showed her on my iPad how I booked the vehicle, under Unlimited Km Specials. She apologised and changed my booking. On arriving at the vehicle it was the smallest possible Group A vehicle, so I complained and they gave me a Corolla, again apologising. Before returning the vehicle I filled the tank, and handed the keys to the attendant. On receiving my credit card statement I noticed a debit of R933.84 over and above the original R385.00 charge. I emailed Avis and they rep**** saying the charge was for extra km, and a R680.00 fuel charge! I rep**** the same day, expressing my horror, and they have not responded. Absolutely appalling service to begin with, and then they ***** my money. Also, at no point did they send me an invoice, or any notification of other deductions. They have my email address and my mobile number.</p>
10 days later and Avis has done absolutely nothing to resolve my query. I have spoken to Ruan at head offce, who promised to get back to me, but never did. I posted on Avis' Facebook page several times, with them promising to follow up but never did. You are *******, plain and simple.
10 days later and Avis has done absolutely nothing to resolve my query. I have spoken to Ruan at head offce, who promised to get back to me, but never did. I posted on Avis' Facebook page several times, with them promising to follow up but never did. You are *******, plain and simple.