Bad Customer Service

Good evening.

Kindly note that on the 27th September 2022 Miway rented a car on my behalf (Avis car rental) of which the car was collected at Avis Vruburg branch. On the 21st October 2022 Miway sent me an email informing me that I must return the vehicle on the 22nd October 2022 , Immediately I called Vryburg branch and request an extension of the vehicle , and Thuso agreed to that. The car was handed to me it was inspected by the gentleman by the name of Lucky. I returned the vehicle on the 29th October 2022 at around 10h30 at vryburg branch. The same gentle Lucky inspected the car with me inside and outside, he checked the petrol level ,it was full, the was no spanner on the dashboard as his colleague claimed that maybe there was a spanner when I returned it. I would like my money to be returned back to my account for the following reasons: 1. When i collected the car Lucky together with the branch manager Thuso didn't inform me that the car will be due for service soon or it will be due for service while am using it. 2. Secondly,Lucky inspected with me checking kilometers, any dent ,cleanness of the car, petrol and he never mentioned anything about the car been due for service. It clearly shows that Lucky and Thuso at Vryburg branch they didn't do their job properly so, my submission to you is kindly return the money, Thuso and Lucky must be held accountable for that service fee not me. On the 16th December you debited R5000.01 from my account , on the 19th December I made follow up with Rose at customer care she advised me to contact the branch of vryburg. I called Thuso immediately and he told me that he'll investigate the matter and give me feedback ,he didnt do that. On the 22nd December 2022 I visited the branch at Vryburg he then gave element of arrogance telling me that I must call customer care not him.

I would like this matter to be investigated further and my money to be returned back to my account. It came to me as a shock that money was debited after almost two months.

I hope you find this in order.

This is the mail sent to customer care, until today no feedback has been given to me, I even called customer care and was advised that they will call me back, but until today nothing has happened.