Bad Car Rental

Booked a vehichle with them, wanted to cancel and rebook with an added date. Sent a couple of emails to all customer service emails with no response. Money down the drain.

Reservations Avis Fri, Sep 27, 1:59 PM (10 days ago) to me

Dear Lucky ,

Thank you for choosing Avis.

Please note the booking has been cancelled , kindly send an email to *** for the refund process . For further assistance and enquiries please do contact us. Kind Regards,

Nikelwa Mzantsi

AVIS Rent a Car, South Africa Registered Financial Services Provider Tel : *** / *** E-mail : *** At AVIS People will always be More Important than Cars From: Lucky Mncwabe <***> Date: Friday 27 September 2024 at 10:28:41 To: <***> Subject: [EXTERNAL] Fwd: Booking Confirmation for Mncwabe 1***-ZA-3 PP [Case: EsFdYQ, ***] CAUTION: This email originated from outside of the organisation. Do not click links or open attachments unless you recognize the sender and know the content is safe.

Good day, I would like to cancel and amend this booking please. Regards Solomon M******

---------- Forwarded message --------- From: Avis Bookings <***> Date: Fri, 27 Sept 2024, 10:21 Subject: Booking Confirmation for Mncwabe 1***-ZA-3 PP To: <***>

Your AVIS booking Confirmation: 1***-ZA-3 27/09/24 08:21 If you have chosen not to receive marketing emails from Avis receipt of this email does not alter that decision. Please do not reply to this email - This is an automatically generated message. Join Avis Preferred > AVIS Your AVIS Booking Confirmation: 1***-ZA-3 27/09/24 08:21 Dear Solomon Mncwabe, Your unique booking reference 1***-ZA-3 27/09/24 08:21

Please bring this with you when you pick up your car. You will also need :

Your booking details:

Small Volkswagen Polo Vivo or similar Manage my booking A valid driving licence

Manage my booking A payment card You will need to provide one payment card to hire this car. Avis accepts American Express, Eurocard/MasterCard, Visa, Discover(except South Africa) and Diners Club. There will be an authorisation of your card at the time of the rental.

Check-In Now >

Liability Amount - Collision Damage Waiver Collision Damage Waiver (CDW) ensures you are covered if your vehicle is damaged and repairs are required. A liability amount applies, but this can be reduced significantly if you select one of our Super Waiver products.With this product your vehicle's liability amount is ZAR30,269.13. Liability Amount - Theft Loss Waiver Theft Loss Waiver (TLW) ensures you are covered if your vehicle is ******. A liability amount applies, but this can be reduced significantly if you select one of our Super Waiver products.With this product your vehicle's liability amount is ZAR30,269.13. WHAT IS INCLUDED

Local Tax Rental Contract Fee Liability Amount - Theft Loss Waiver Liability Amount - Collision Damage Waiver 400 km WHAT'S NOT INCLUDED

Price for additional kilometres/miles: ZAR2.96/km (excl. VAT). Young Driver Charge

BOOKING DETAILS PRICE OF VEHICLE ZAR954.00

DURATION 2 day(s)

PICK UP DATE Saturday, 28 September 2024 10:00

PICK UP LOCATION

Emalahleni 111 Mandela Drive Die Heuwels 1035

Show location details

OPENING HOURS 08:30-12:00

TELEPHONE NO ***9

MAP LINK

RETURN DATE Monday, 30 September 2024 10:00

RETURN LOCATION

Emalahleni 111 Mandela Drive Die Heuwels 1035

Show location details

OPENING HOURS 08:00-17:00

TELEPHONE NO ***9

MAP LINK

ESTIMATED TOTAL (at current exchange rates) ZAR954.00 Payment Details MasterCard ************3893

PRE PAY VOUCHER

Thank you for purchasing a pre-paid voucher and choosing to rent with Avis. As explained when you bought the voucher, you can present it at the agreed location to the local supplier and exchange it in full or part payment of the quoted price for renting a vehicle from your chosen vehicle group.

Your rental rate is guaranteed based on the information shown above but please note that any local fees, surcharges and taxes included in the estimated charges are subject to change. If you change your booking in any way, the rental rate may change.

VOUCHER NUMBER: ***6 Rate Code: NW Rate Price: 954.00 Rate Currency: ZAR

Avis Account No: NA AWD: NA APC or IATA no: ***R

IMPORTANT INFORMATION

ADDITIONAL FUNDS HELD ON YOUR PAYMENT CARD FOR THE DURATION OF THE RENTAL

When collecting your rental car, Avis will hold an authorisation amount over and above the estimated rental cost on your payment card for the duration of the rental. This hold will cover the rental charges, refuelling, additional kilometres, contract fee, waivers and any additional services selected. This will reflect as an authorisation hold on your payment card, no funds are taken from your account. The average holding amount (excluding the rental cost) is R3,500, but this may vary according to your specific rental.

Click on the link below to find out more.

Avis Prestige Rentals incur a different authorisation hold which will include the rental amount, all extras, fuel deposit and the applicable vehicle liability amount.

Please ensure you have enough funds available on your payment card to cover the rental costs and additional authorisation hold for the duration of your rental.

Find out more about the Authorisation Hold and when it will be released here.

DON'T FORGET!

Please help keep us all safe by following the latest local coronavirus protocols at and around this rental station.

You will need to bring the following with you in order to collect your car:

Your prepayment voucher The same credit card which has been used to prepay for your rental (to which any additional charges may be charged). This credit card needs to be in the name of the driver. Please refer to PAYMENT CARDS in LEGAL INFORMATION for more on cards we accept. Your driving licence. Driving licence of any additional driver you have requested. Passport or identity card of main driver and any additional drivers when renting abroad. Avis South Africa does not accept debit cards. If you have prepaid using a debit card or a credit card which is not in the name of the driver please contact Customer Services on ***/ +***1 to have the method of payment changed.

ONE WAY FEE FOR COUNTER PRODUCTS

If are you completing a One-Way rental and have added counter products (GPS, Bike Rack, etc.) to your booking a Counter Product One Way Fee of R500.00 per product will apply.

RENTAL & TERMS CONDITIONS

You can view a sample of Rental Terms & Conditions here.

Please take the time to read it before your rental starts as it is an indication of the agreement you will be asked to sign when you pick up your vehicle. Please ask a member of staff if you need any clarifications.

In event of an accident or theft of the vehicle, a sum of money (a liability) will be charged to you. However, for your peace of mind Avis offer you the option to purchase additional waivers locally when you collect the car that reduces the amount of this liability.

Please note: Car Groups F, G, H, I, J, K, L, N and O require two payment cards upon collection of the rental vehicle. One of the two cards used must be a credit card.

RENTAL INVOICE

Would you like a copy of your rental invoice? Once your rental with us is complete, you can download your invoice here.

AVIS SAFEDRIVE

If you have added Avis SafeDrive to your rental you can download the app here.

First time renting? Find out all you need to know about the rental process using our handy Rental Guide.

Changing your booking You can add extras or make amends to your booking easily. Call ***/ +***1. Charges may apply. Manage My Booking >

More rewarding car hire Are you a member of Avis Preferred, our priority member service? It's completely free to join and gives you exclusive rates and benefits. Manage My Booking >

AVIS FOLLOW US Facebook Twitter Googleplus Youtube To ensure you receive our emails, add *** to your address book.

AB GROUP FINANCIAL SERVICES LIMITED Company number ***0 Registered office address: Avis Budget House, Park Road, Bracknell, Berkshire, England, RG12 2EW

LEGAL INFORMATION

NEED TO CHANGE YOUR BOOKING?

If your plans change please call ***/ +***1 and our staff will be pleased to assist you. You can make changes, including changing the location of the rental, up to 24 hours before you collect your rental car. There is no charge for making a modification; however, if the modification has the same effect as a cancellation, this will be treated as a cancellation. Please see the full Booking terms and conditions. If the modification results in a change to the estimated rental charges, you will be liable for any increase to the value of your rental.

PAYMENT CARDS

The payment cards accepted for your rental are American Express credit cards, MasterCard credit cards, Visa credit cards and Diners credit cards. Avis do not accept debit cards or cash as a method of payment.

BREAKDOWNS AND EMERGENCIES

We recommend saving our 24 Hour Roadside and Emergencies number, ***/ +***2, on your cellphone for easy reference in the unlikely event of a breakdown or roadside emergency.

PREPAYMENT TERMS AND CONDITIONS

Payment for your rental must be made with your valid credit card such as American Express, Diners, Visa or Mastercard and the same credit card used to make the booking must be presented at the rental counter. Renter must be the credit card holder. Please Note: Avis does NOT accept debit cards. The credit card used to make the prepayment must be in the name of the person that will be collecting and driving the rental vehicle. You may cancel your booking at any time before the day you are due to collect your vehicle by calling Reservations or managing your booking online (if available). Depending on when you cancel, you may be charged a cancellation fee as follows: 2.1 If the reservation is cancelled before midnight on the day of booking no cancellation fee will apply, you will be given a full refund. 2.2 If the reservation is cancelled at least 3 complete days before 'pick up' the lower of (i) the full prepaid amount, or (ii) R550.00. 2.3 If the reservation is cancelled less than 3 complete days before 'pick up' the lower of (i) the full prepaid amount, or (ii) 3 days' worth of your booking. 2.4 If the reservation is cancelled on the day of 'pick up' or if you do not cancel and fail to show up no refund will be given, we will retain the full amount. No deliveries will be permitted on prepaid reservations. Avis will not refund on unused days following commencement of the rental. If you wish to modify your reservation date before commencement, please cancel and rebook. No cancelation fees apply so long as another reservation is made. Customers must request a refund in writing from: *** or fax ***. A minimum of 7 working days is required for funds to be refunded to credit cards. Standard Avis terms & conditions of the country of rental apply. Rentals may be subject to additional surcharges (e.g. special equipment, additional drivers, liability etc.). Please refer to specific offer. PAY NOW VOUCHER TERMS & CONDITIONS

This face value voucher is issued by Avis Finance Company Ltd (the "Issuer") for the amount of your payment shown on this voucher. This voucher can be exchanged for car rental services on the dates specified at the Avis rental location listed on this voucher or for such other rental services, rental locations or dates as we may agree.

Upon presentation of this voucher at the agreed location, the Issuer will reimburse the member of the Avis Rent A Car System providing car rental services at that location (the "Local Supplier") for your obligations arising under your rental agreement. The Issuer will reimburse the Local Supplier up to the amount shown on this voucher.

This voucher will cover rental of the selected vehicle for the dates you have booked, along with the items specified as being included in the price on this voucher. All other optional equipment and services will incur additional charges, which you must pay directly to the Local Supplier.

An amount by way of compensation will be due if you cancel your booking or fail to pick up your vehicle within 24 hours from the pick up date and time shown in your booking. Please see the full booking terms and conditions at www.avis.co.za for details on how to claim your refund. In order to obtain a refund for the amount you have paid for this voucher (where applicable) you must write to the Avis Customer Services Centre, ***, requesting the money be refunded.

You will be able to make changes to your booking including changing the rental location, but these may incur additional charges.

ADDITIONAL AUTHORISATION HOLDS

If you are renting over a weekend an additional "weekend authorisation" will be taken for the duration of the rental over and above the rental cost and rental authorisation hold aforementioned, as follows:

Applicable to Western Cape only: R3,500 (on all car groups)

During weekends, R3,500 is payable when producing a boarding pass, should no boarding pass be presented, then you are liable to pay R7,000 as an authorisation. During the week, R3,500 will be payable irrespective of a boarding pass being present as an authorisation. The additional weekend authorisation will be waived for Avis Preferred members or upon presentation of a valid airline boarding pass/e-ticket printout.

When returning the rental car your credit card will be debited with the actual rental charges applicable and the authorisation amount will be released.

DRIVING LICENCE

Renters and additional driver's must be in possession of a valid unendorsed driver's licence of country of residence. A driver's licence must have been held for a minimum of one year. If the driver's licence is in non-roman alphabet, an international driver's licence is required.

Please note that Foreigners must also produce a valid passport. To avoid possible complications when collecting a vehicle we advise foreign travellers to produce a driver's licence which has been issued in the same country as their passport.

AGE

The minimum age to rent with us is 18.

A Young Drivers surcharge of R155.00 per day will apply to drivers under the age of 25, up to a maximum of 10 days.

ADDITIONAL DRIVERS

Please be advised that if a second driver is requested, they must also be present when picking up the car, and have their original driving licence. An Additional driver fee may be charged.

VEHICLE WAIVER OPTIONS

COLLISION DAMAGE WAIVER covers you for damage to the Avis vehicle and is subject to a liability.

THEFT LOSS WAIVER covers you for theft of the vehicle and is subject to an excess.

WINDSCREEN, TYRE AND THIRD PARTY DAMAGE WAIVER covers you for damage to the windscreen and tyres and provides additional cover by waiving the R15,000 liability in the event of damage to a 3rd party

How to reduce your liability: Should you have an accident, or the vehicle is otherwise damaged during the rental, you may be required to pay a contribution towards the cost of repair. Ask at your Avis desk for ways to reduce this liability.

FUEL

In most countries your vehicle will be supp**** with a full tank of fuel. If you return the vehicle with a full tank you will avoid any refuelling service charges, but do check when you collect your vehicle.

LOCATION SURCHARGE

If you rent from some locations, mostly airports, railway stations and city centre locations, you pay a location surcharge as it costs us more to operate there. This has been included in the estimated rental charges, but may be shown as a separate item on your rental agreement or receipt.

RENTAL INVOICE

Once your rental with us is complete, please click here for a copy of your invoice.

CONTACT INFORMATION

If you have any questions about your booking please visit www.avis.co.za, alternatively please call us on ***/ +***1.

Lucky M****** Sat, Sep 28, 8:43 AM (9 days ago) Good day, kindly advise on the below

Lucky Mncwabe <***> Wed, Oct 2, 12:27 PM (5 days ago) to customerservice

Good day,

Please advise on the below and steps to follow.

Regards Solomon ********e