Bad attitude, billing, bad service, bad everything

I wanted to extend my mini-lease agreement for an additional month and have been having a logistical and administrative nightmare trying to get it straightened out and extended with unbelievably pushy, aggressive and frankly *********** Avis staff at both the airport and downtown branches. As a customer paying a whopping R7000 a month to rent a vehicle, I expect more customer service than this! Try harder?!?! Yes you should! <br> <br> After suffering from not 1 but TWO exorbitant \holding blocks\" on my card totalling almost R20,000 I am at my absolute wits end trying to get this matter under control. Countless calls to my bank, no access to credit on my cards & numerous arguments with Avis staff - 2 weeks later I am no closer to even beginning to resolve what should have been a very simple & straightforward extension. What shocks me most is the disgusting behaviour of the staff on the telephone and in the branch. The administrative manager at the Airport in particular was ********** and needs some manners in how to treat customers. I am appalled at the service and won't ever be renting from Avis again. I still need this to be resolved and would like someone from minilease to sort this out."