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I'm so disappointed with the treatment I received from AVIS PRETORIA downtown. Rented a car on the 27th Dec 2023 - 02 Jan 2024. Inspection was rushed. My partner requested another vehicle, same model car just a different color. We were told we already have the keys. We accepted and took the car. Upon returning the car without an inspection as I was driving in to park the car I was told of a damage to the car. I found this surprising because #1 I didn't cause any damage. #2 How it it possible that damage was spotted on the bumper as it bends towards the undercarriage of the car. I got out of the car to check what the guy was talking about. I had to bend on my hands and knees to see this damage. The guy checked the pre-inspection and told me this damage was not recorded which means I caused the damage. In my confusion they made me write a report of which I stated that I did not cause the damage and that its possible it was missed on pre-inspection. I was told they will do an investigation and contact me. A week or 2 later I was sent an sms of a bill of R2434.78 EXCL VAT for the damage. I called the branch to find out what this means I was told they will call customer care and come back to me. Today its the 30th and I haven't heard anything from them. No invoice was send and no other communication at all. I tried to dispute the damage with customer care. They told me to give the branch 5 working days to respond. 7 days later I called for feedback. All I got was the branch manager rejected the dispute and is adamant that I caused the damage. I feel ****med as I read other peoples reviews with events similar to mine. I will never rent a car with Avis ever again.