SW
Stacy W
1 reviews | Active since Apr 2020
31 Mar 2023, 08:43
******
Unauthorized amount was taken from my account without my authorization. I lodged a dispute and still no feedback from avis
Helpful (0)
Replies (14)0
Replies (14)
Avis's replyOfficial
31 Mar 2023, 09:12Hi Stacey,
Thank you for contacting us, apologies for the delay in response to your query,
The amount queried of R2,646.30 was a holding deposit we held in your account due to the damage of the windscreen to the vehicle, communication was sent through to your bank to release any of the holding deposit, when a deposit is placed on hold, it is not debited from your account. It is merely reserved, the hold is at times automatically released back into your available balance and when this takes place you do not receive an SMS notification, as this was not a payment into the account. The funds fall back into your available balance adjusting it. The reversal will not appear on your statement. Only the debit for the invoice amount.
Avis Team.
Thank you for contacting us, apologies for the delay in response to your query,
The amount queried of R2,646.30 was a holding deposit we held in your account due to the damage of the windscreen to the vehicle, communication was sent through to your bank to release any of the holding deposit, when a deposit is placed on hold, it is not debited from your account. It is merely reserved, the hold is at times automatically released back into your available balance and when this takes place you do not receive an SMS notification, as this was not a payment into the account. The funds fall back into your available balance adjusting it. The reversal will not appear on your statement. Only the debit for the invoice amount.
Avis Team.
Best regards,
Avis's reply31 Mar 2023, 09:12
Official
Hi Stacey,
Thank you for contacting us, apologies for the delay in response to your query,
The amount queried of R2,646.30 was a holding deposit we held in your account due to the damage of the windscreen to the vehicle, communication was sent through to your bank to release any of the holding deposit, when a deposit is placed on hold, it is not debited from your account. It is merely reserved, the hold is at times automatically released back into your available balance and when this takes place you do not receive an SMS notification, as this was not a payment into the account. The funds fall back into your available balance adjusting it. The reversal will not appear on your statement. Only the debit for the invoice amount.
Avis Team.
Thank you for contacting us, apologies for the delay in response to your query,
The amount queried of R2,646.30 was a holding deposit we held in your account due to the damage of the windscreen to the vehicle, communication was sent through to your bank to release any of the holding deposit, when a deposit is placed on hold, it is not debited from your account. It is merely reserved, the hold is at times automatically released back into your available balance and when this takes place you do not receive an SMS notification, as this was not a payment into the account. The funds fall back into your available balance adjusting it. The reversal will not appear on your statement. Only the debit for the invoice amount.
Avis Team.
Best regards,
SW
Stacy W's updateReviewer Update
31 Mar 2023, 09:14I never damaged any windscreen. When I took the car there was no checklist done. I will not be held liable for your negligence
SW
Stacy W's update31 Mar 2023, 09:14
Reviewer Update
I never damaged any windscreen. When I took the car there was no checklist done. I will not be held liable for your negligence
SW
Stacy W's updateReviewer Update
31 Mar 2023, 09:19An amount of 5654.44 was taken from my account without my authorization. Please once agai I will not pay for negligence done by your team. I was given a car that I never signed for. I laid a complaint and was ignored. I took the car back because I was almost highjacked twice and the manager did not even give a dam about my trauma.
I have never been treated so badly
I have never been treated so badly
SW
Stacy W's update31 Mar 2023, 09:19
Reviewer Update
An amount of 5654.44 was taken from my account without my authorization. Please once agai I will not pay for negligence done by your team. I was given a car that I never signed for. I laid a complaint and was ignored. I took the car back because I was almost highjacked twice and the manager did not even give a dam about my trauma.
I have never been treated so badly
I have never been treated so badly
Avis's replyOfficial
31 Mar 2023, 09:27Thank you for the feedback, we have sent your query to the branch manager to investigate and will advise with feedback.
Avis Team
Avis Team
Best regards,
Avis's reply31 Mar 2023, 09:27
Official
Thank you for the feedback, we have sent your query to the branch manager to investigate and will advise with feedback.
Avis Team
Avis Team
Best regards,
SW
Stacy W's updateReviewer Update
31 Mar 2023, 09:36This is not the first time u tell me u sending to instigate and the first investigation nothing came out of it
SW
Stacy W's update31 Mar 2023, 09:36
Reviewer Update
This is not the first time u tell me u sending to instigate and the first investigation nothing came out of it
Avis's replyOfficial
31 Mar 2023, 10:15Thank you for your patience,
We have investigated your query and the damage charge was billed incorrectly to your account, therefore an amount of R2915.00 has been refunded back to you and the amount will reflect within 7- working days in your account,
We do apologize for any inconvenience that this may have caused you.
Avis Team
We have investigated your query and the damage charge was billed incorrectly to your account, therefore an amount of R2915.00 has been refunded back to you and the amount will reflect within 7- working days in your account,
We do apologize for any inconvenience that this may have caused you.
Avis Team
Best regards,
Avis's reply31 Mar 2023, 10:15
Official
Thank you for your patience,
We have investigated your query and the damage charge was billed incorrectly to your account, therefore an amount of R2915.00 has been refunded back to you and the amount will reflect within 7- working days in your account,
We do apologize for any inconvenience that this may have caused you.
Avis Team
We have investigated your query and the damage charge was billed incorrectly to your account, therefore an amount of R2915.00 has been refunded back to you and the amount will reflect within 7- working days in your account,
We do apologize for any inconvenience that this may have caused you.
Avis Team
Best regards,
Avis's replyOfficial
31 Mar 2023, 10:17Thank you for your patience,
We have investigated your query and the damage charge was billed incorrectly to your account, therefore an amount of R2915.00 has been refunded back to you and the amount will reflect within 7- working days in your account,
We do apologize for any inconvenience that this may have caused you.
Avis Team
We have investigated your query and the damage charge was billed incorrectly to your account, therefore an amount of R2915.00 has been refunded back to you and the amount will reflect within 7- working days in your account,
We do apologize for any inconvenience that this may have caused you.
Avis Team
Best regards,
Avis's reply31 Mar 2023, 10:17
Official
Thank you for your patience,
We have investigated your query and the damage charge was billed incorrectly to your account, therefore an amount of R2915.00 has been refunded back to you and the amount will reflect within 7- working days in your account,
We do apologize for any inconvenience that this may have caused you.
Avis Team
We have investigated your query and the damage charge was billed incorrectly to your account, therefore an amount of R2915.00 has been refunded back to you and the amount will reflect within 7- working days in your account,
We do apologize for any inconvenience that this may have caused you.
Avis Team
Best regards,
SW
Stacy W's updateReviewer Update
31 Mar 2023, 10:23Please tell me what is 2739.44 be been held for because I took the car back with full tank
SW
Stacy W's update31 Mar 2023, 10:23
Reviewer Update
Please tell me what is 2739.44 be been held for because I took the car back with full tank
Avis's replyOfficial
31 Mar 2023, 10:40The amount is for 3 days extra not covered by the insurance, fuel charge, and e-tolls, we have sent a query to the branch to investigate the fuel charge and we will advise with feedback.
Avis team
Avis team
Best regards,
Avis's reply31 Mar 2023, 10:40
Official
The amount is for 3 days extra not covered by the insurance, fuel charge, and e-tolls, we have sent a query to the branch to investigate the fuel charge and we will advise with feedback.
Avis team
Avis team
Best regards,
SW
Stacy W's updateReviewer Update
31 Mar 2023, 10:50What extra days because returned the car on the 20th and there was a shutdown and was told to come back on the 22nd
SW
Stacy W's update31 Mar 2023, 10:50
Reviewer Update
What extra days because returned the car on the 20th and there was a shutdown and was told to come back on the 22nd
Avis's replyOfficial
31 Mar 2023, 11:51The extra days were billed as the insurance only covered the rental for 30 days, rental was covered until the 20th at 12: as the rental was only returned on the 22nd after 12;00, the extra days were billed to your account and not the insurance, you may contact them and request them to send communication to us advising that they will cover the days.
With regards to the fuel charge, this was also investigated and found to have been billed in error, therefore this has also been credited back to you.
Avis Team.
With regards to the fuel charge, this was also investigated and found to have been billed in error, therefore this has also been credited back to you.
Avis Team.
Best regards,
Avis's reply31 Mar 2023, 11:51
Official
The extra days were billed as the insurance only covered the rental for 30 days, rental was covered until the 20th at 12: as the rental was only returned on the 22nd after 12;00, the extra days were billed to your account and not the insurance, you may contact them and request them to send communication to us advising that they will cover the days.
With regards to the fuel charge, this was also investigated and found to have been billed in error, therefore this has also been credited back to you.
Avis Team.
With regards to the fuel charge, this was also investigated and found to have been billed in error, therefore this has also been credited back to you.
Avis Team.
Best regards,
SW
Stacy W's updateReviewer Update
31 Mar 2023, 11:54Please look at the video I went to return the car on the 20th before 12 and the security guard told me to come back on Wednesday. Whose fault is it
SW
Stacy W's update31 Mar 2023, 11:54
Reviewer Update
Please look at the video I went to return the car on the 20th before 12 and the security guard told me to come back on Wednesday. Whose fault is it
SW
Stacy W's updateReviewer Update
31 Mar 2023, 11:57No one told me what time to bring the car on the 22nd as no one was available not even an sms was sent to me. On the 20th the Shutdown by EFF on the 20th
SW
Stacy W's update31 Mar 2023, 11:57
Reviewer Update
No one told me what time to bring the car on the 22nd as no one was available not even an sms was sent to me. On the 20th the Shutdown by EFF on the 20th
Avis's replyOfficial
31 Mar 2023, 14:48Thank you for the updated information, we will follow up with our Branch.
Kind Regards
The Avis Team
Kind Regards
The Avis Team
Best regards,
Avis's reply31 Mar 2023, 14:48
Official
Thank you for the updated information, we will follow up with our Branch.
Kind Regards
The Avis Team
Kind Regards
The Avis Team
Best regards,