Awful awful awful experience - Thanks Avis!!

My experience with Avis is nothing short of terrible, despite having used Avis' services on several occasions. My car had to go in for a repair and although I tried to organise with Avis to deliver the car, I was in no way in luck. Nevertheless, I made it to the Avis branch located in Midrand's airport. There was hardly anyone there, this shouldn't be a surprise as it's a tiny airport. The lady that assisted me requested that I follow her from window to window (even through the distance between the windows are less than 2 meters apart). Once I received the keys to the vehicle allocated to me, I was told to go outside and look for a person by a specific name (walking around asking who is this person). Once I found the car, I was told to wait so he can wash it, I couldn't as I was in a hurry to get to work. I went back inside to get a replacement vehicle (as I cannot do the inspection on a dirty car), and was given keys to a car, that was/is in a terrible state. It smells like they set a "jays fluid bomb" off inside it, to mask a worse smell - it's so bad that when I get out of this car, I stink. I have had this car since Thursday, 1 March and left the windows open each night so far and the smell doesn't improve (I even have to drive with the windows open). Furthermore, the car is (in my unqualified opinion) unsafe to drive on the highway as there is a clear shudder on the steering wheel.

I used to think that Avis was the best, but not only has their customer service gone down the drain, the cars that they give people are unbelievable. I am stuck with this horrid piece of nonsense until the end of this week.