TS
Thulani S
1 reviews | Active since Jun 2023
18 Jun 2023, 10:23
Awaiting deposit
Rented a car in November 2022 & brought the car back at Avis in December 2022 & rented out the car again same December & brought it back in January 2023 now when I brought the car back in Jan I was told I would get both deposits latest February(10 to 30 working days) We are currently in June 2023 & the deposit has NOT been paid back into my bank account. I have ran out of patience & I am actually appalled by the level of customer service from this company to think whenever I rent out a car I use them. It's pathetic having to wait for R4500 for over 5 months. Will I ever use their services again? NO! However I do want my money back.
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Avis's replyOfficial
19 Jun 2023, 08:25Hi Thulani, thank you for getting in touch. As you may be aware, when a deposit is placed on hold, it is not debited from your account. It is merely reserved, the hold is at times automatically released back in to your available balance and when this takes place you do not receive a sms notification, as this was not a payment into the account. The funds fall back into your available balance adjusting it. The reversal will not appear on your statement. Only the debit for the invoice amount if applicable. Please send us Private message with your rental details and we will contact your bank on your behalf.
Thank you.
The Avis Team
Thank you.
The Avis Team
Avis's reply19 Jun 2023, 08:25
Official
Hi Thulani, thank you for getting in touch. As you may be aware, when a deposit is placed on hold, it is not debited from your account. It is merely reserved, the hold is at times automatically released back in to your available balance and when this takes place you do not receive a sms notification, as this was not a payment into the account. The funds fall back into your available balance adjusting it. The reversal will not appear on your statement. Only the debit for the invoice amount if applicable. Please send us Private message with your rental details and we will contact your bank on your behalf.
Thank you.
The Avis Team
Thank you.
The Avis Team