AVOID AVIS! REFUSE MIDRAND BRANCH

Yet again, Avis customer service (CS) and Avis Midrand branch (MB) fail to live up to their words of marketing. On the 18th June CS called me to arrange DELIVERY of a courtesy car on the 20th June. During the call they told me my options and I was VERY specific that I only want a VW, to which he responded they will find it as they have 48hours before the car has to be delivered. I requested that he sends me an email to this. The email was not detailed and gave very little instructions. On the 20th June the MB driver called me to tell me he is delivering a different vehicle. I told him this is incorrect as this was not my request. He then said the branch does not have the vehicle I requested and would have to order it. I told him that is fine and they can deliver on the 21st June BUT it has to be in the morning. He said he would call me back but never did. On the 21st I received a call from the MB manager who arrogantly told me they have the car now but I will have to collect as all the drivers were out to deliver other vehicles. To my dismay I asked her how can this be as this delivery should have been priority for the morning. She said well there’s nothing they can do unless if they can SQUEEZE me in around 4pm or 5pm. She also said they don’t deliver on Saturdays. I proceeded to call CS to officially complain but this fell of Sifiso’s ears who was no help. He then connected the call to the MB manager, Ivy, who suddenly had a driver who could deliver the car on the 21st June between 10am and 11am because Sifiso told her I am asking for details so I can escalate the matter. The service is utterly unprofessional and absurd!