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Ndivhuho N

1 reviews | Active since Mar 2025

26 Mar 2025, 13:39

Avoid AVIS Car Rental Isando!

I had a terrible experience with AVIS Isando and strongly advise against renting from them.

When I rented a car, they took a R2000 deposit, which is standard. Upon returning the car, they sent me an invoice for R2787.84, which included a charge for an item that was ****** while I had the car. I accepted the charges and paid the R788 balance, as my deposit should have covered the rest.

Now, they have changed the invoice to over R4000, are claiming they never received my deposit, and are threatening me with legal action. When I asked why the invoice amount was changed, I got no answers.

This is highly unprofessional and feels like a ****. Stay away from AVIS Isando!

0
Replies (5)
Avis
Avis's reply27 Mar 2025, 08:27
Official
Good Day  Ndivhuho, 

Thank you for bringing this to our attention and we are sorry to learn about this. 

Please share your rental agreement or booking reference number so we can investigate it.

Kind Regards,
The Avis Team
NN
Ndivhuho N's update27 Mar 2025, 14:19
Reviewer Update
Good day,

Order no:  GP/***
Avis
Avis's reply28 Mar 2025, 11:21
Official
Good Day  Ndivhuho,

Thank you for the information.

Please confirm if your rental took place in 2023?

Kind Regards,
The Avis Team

 
Avis
Avis's reply28 Mar 2025, 11:21
Official
 Good Day  Ndivhuho,

Thank you for the information.

Please confirm if your rental took place in 2023?

Kind Regards,
The Avis Team
 
NN
Ndivhuho N's update07 Apr 2025, 09:51
Reviewer Update
Good day,

Yes, it took place in 2023