LP
Lulu P
1 reviews | Active since Jul 2018
04 Jul 2018, 10:25
AVOID Avis!
I even don't know where to start to tell how much Avis Car Rental are unprofessional and ********* company! I am renting a car with them since the last 6 months and there lack of transparency is striking me! From bad service to *********** customer care... extremely expensive and their cars are mostly in bad shape... but be careful as they charged for repairs of damage that you haven't done!
During those 6 months, they kept increasing the daily rate of the car without further notice, or any sort of communication whatsoever. My rental category A car went from R4 900 per month to R9 000 from a day to the next! I figured it out when I have been debited! I hadn't signed for this! I am highly dissatisfied!
They have debited 1959 additional ZAR on my Credit Card (to replace a rim?????) ....Without any explanations and invoice.... They haven't send me any email to rate their service or anything! This is unacceptable! This is not the behavior of a well-known multinational.
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Lulu P's updateReviewer Update
04 Jul 2018, 10:43And then, as I am trying to contact them but their customers care department, every time I called, I get told, Oh it's not us, it's the other department', and each one seems to offload the burden onto the other.
Nothing has been discussed or no consensus reached, its been almost two weeks ago I have used there car hire services.
I would not recommend them to anyone as their services are really not professional.
LP
Lulu P's update04 Jul 2018, 10:43
Reviewer Update
And then, as I am trying to contact them but their customers care department, every time I called, I get told, Oh it's not us, it's the other department', and each one seems to offload the burden onto the other.
Nothing has been discussed or no consensus reached, its been almost two weeks ago I have used there car hire services.
I would not recommend them to anyone as their services are really not professional.