AVIS...YOU SUCK!!!!!

I rented a car through Discovery insure from the Sandton branch in November 2023. When I filled up the car to return it, I realised that the car had been given to me with a three quarter tank of fuel. I had not realised that the fuel guage has 6 notches and not five.

When I returned the car, I discussed it with the persons on duty (in the parking garage and the office). The employee in the garage told me that this is often the case and that avis does not do a proper job checking that the cars have been refuelled before returning. The office employee agreed that it was inconceivable that I would have needed to fill over R457.10 in fuel for having travelled 202km. He undertook to escalate the matter with the manager and come back to me the next day. Needless to say hat this did not happen.

I did however receive a survey request from avis which i filled out. I received a prompt response on 21 Nov 2023 (E***) - person is Dineo Mmusi, saying that the matter had been escalated with the branch and that they will provide feedback once they receive same from the branch.

I had to continuously follow up with avis and always got the same response i.e that they are waiting for the branch. On 22 December 2023, I once again queried the status of my complaint, threatening to make this matter public. On 29 Dec 2023, I received a response saying from Dumisani Mngomezulu) that the matter has been sent back to the rental branch as urgent and that I must please allow them time for them to revert with feedback.

On 5 January 2024, Dumisani reverted to say that an amount R73.42 in respect of e-toll charge has been rescinded and will be refunded to my account between 7-10 business days.

This irritated me, as: 1. I am not sure what the e-toll charge has to do with my fuel query? I have already paid (credit card automatically debitted within days of me returning the car, whilst having to wait 10 days for them to release the hold on my deposit)) the e-toll fee 2. Do they actually think the the R73.42 credit (which will take 7-10 business days to reflect on my credit card) justifies the over-payment on the fuel?

Their service is shocking. They are very quick to take your money but very slow to refund.

I will never use these IDIOTS ever again.

On days like this, I wish a zero star rating was possible.