1 reviews | Active since Oct 2015
AVISBudget overcharge
I live in the UK. I rented a car with Budget at OR Tambo airport from 28/01/25 - 03/02/25. The quoted amount was R3488.00. I had also rented with them in Mbombela, Durban, PE and CT during my month in SA. No problems with these centres. On my return home I found that they had debited my credit card in the amount of £4 614.25(R105 710.21) plus a Non-Sterling Transaction fee of £137.97(R3 173.31) for the Jhb rental. The check-in agent signed off the car as being damage-free when I returned it on 03/02/25. I called the customer care centre from the UK at a charge of just under £1 per minute. I asked for a manager's mobile number so that we could speak on WhatsApp but this was refused. The staff were pleasant enough but powerless to make a decision emphasising that I would have to wait. I could not use my credit card in SA and still cannot use it as this error on the part of AvisBudget has pushed my credit card to its limit and the bank will want a settlement failing which I will incur interest charges. I have always used AvisBudget on visits to SA and this is the first time that this has happened. As an aside, are they AVIS or Budget or AVISBudget or Zenith or Zeda? All confusing!!!
Thank you for contacting us.
Kindly note that a dispute has been lodged with the rental branch for investigation.
Please allow 3-5 business days for conclusive feedback to be provided.
Best Regards,
The Avis Team
Best regards,
Thank you for contacting us.
Kindly note that a dispute has been lodged with the rental branch for investigation.
Please allow 3-5 business days for conclusive feedback to be provided.
Best Regards,
The Avis Team
Best regards,
Amounts of £4442.16 plus £132.82 were credited to my credit card on 05/03/25. Other amounts of £148.03 plus £4.43 were debited on 05/03/25. I assume these latter amounts were based on an amended invoice. I have tried retrieving an amended invoice but it appears not to have been uploaded by AVISBudget. The amounts incorrectly debited on 07/02/25 were £4614.25 plus £137.97. As a result of AVISBudget's actions I am now out of pocket in the amount £177.24. I can only quote GBP amounts. I have tried communicating with your Lungile Hadebe but have not recieved any replies from her or Lynelle Naidu or Sibongile Mafole or Customer Care who were copied in on all correspondence.
I look forward to a resolution in this matter.
Amounts of £4442.16 plus £132.82 were credited to my credit card on 05/03/25. Other amounts of £148.03 plus £4.43 were debited on 05/03/25. I assume these latter amounts were based on an amended invoice. I have tried retrieving an amended invoice but it appears not to have been uploaded by AVISBudget. The amounts incorrectly debited on 07/02/25 were £4614.25 plus £137.97. As a result of AVISBudget's actions I am now out of pocket in the amount £177.24. I can only quote GBP amounts. I have tried communicating with your Lungile Hadebe but have not recieved any replies from her or Lynelle Naidu or Sibongile Mafole or Customer Care who were copied in on all correspondence.
I look forward to a resolution in this matter.
Thank you for your response,
The rental was billed incorrectly and had to recaptured and billed correctly this would be the reason for the latter amounts, when we credited you the error debit, there was a short fall with your bank and the amount of R3925.60 was credited to you to cover the short fall.
We do apologize for any inconvenience that this may have caused to you.
Thank you.
Avis Team
Best regards,
Thank you for your response,
The rental was billed incorrectly and had to recaptured and billed correctly this would be the reason for the latter amounts, when we credited you the error debit, there was a short fall with your bank and the amount of R3925.60 was credited to you to cover the short fall.
We do apologize for any inconvenience that this may have caused to you.
Thank you.
Avis Team
Best regards,