Avis/budget are ******

I booked avis via the British airways website and when I got the car, there was no one to check the car with me. When I received it then I was told I was liable for scratches on the car. I repeat that there was no one to check the car and I filled the form with the clerk behind the counter without him even checking the car. Avis and budget are a bunch of ****** as I have always had issues with them. They wait for other customers to pay for their damages. I rented in June and to date I am still awaiting my deposit.