Avis you have no service ethic

If there was minus stars, I would give this. I have been receiving such poor service from Avis Pinetown for the past few weeks, that today I called the head office and left a message for the CEO, Ramasela Ganda, or her PA to call me. Low and behold, I was not called back. Why am I not surprised that the staff at ground level treat their customers as though the customers should be grateful that they are even there to assist them. I took a vehicle from them on 30 June. The consultant that completed my application was so cold and not interested in assisting. It was straight forward, this is the policies, take it, or leave it. He advised that the vehicle had just been valet and I had to bring it back in exactly same condition, or I will be billed for the cleaning. He showed my scratches of the vehicle, circled it in big on his IPad, which scratches I could not even see and advised that was all that was damaged and if it comes back with any other slightest of scratches, I will be liable. This was after telling me about every single cost that they could add on, or else I will be liable. He actually scared me so much, that I left the vehicle behind, as I felt I could do without the risk. Unfortunately my wife could not do without the car, so I went back the following day for the vehicle.

I have made numerous calls and left messages for the other consultant, Gerhard, to call me back these last 2 days, but he has not. I wanted to change the vehicle to a Merc Benz.

This is when I decided to complain to the CEO, but to no surprise, she has also not even called back.