Avis - Worst Customer Service/***********

My car was in at the mechanic and my insurance gave me a rental through Avis Airport Cape Town. I paid my deposit upfront by card. The car was returned and I was then told it would take 10 days for the money to be back in my account. 7 days went by and I phoned to enquire about the deposit to be told that I have to wait as the bank will just release it.

It is now nearly a MONTH later and I phoned again. This time the woman I dealt with told me it would be 2-3 days and the bank will let me know? I lost my temper and told her that this is the second time I have to follow up on my deposit being returned. She then told me that it's my first time calling as there are no previous logs on my name!?

This is very POOR customer service, this is unacceptable. They were quick to take my money but can't return it to me in anyone of the lies they told me.

***1ZA0