LM
Lebo M
1 reviews | Active since Dec 2020
02 Jul 2024, 07:17
Avis Windhoek
We hired a car on the 30th of May 2024 and they told us that as soon as we return it, we will get our deposit back between 7-14 days, it’s been over a month now and they keep on saying they will sort it out, but I’m still waiting even today 😡
Helpful (0)
Replies (7)0
Replies (7)
Avis's replyOfficial
02 Jul 2024, 08:18Good Day Lebo,
Thank you for reaching out to us. Please send us your rental details, in order for us to follow up on your behalf with the bank.
Thank you
The Avis Team
Thank you for reaching out to us. Please send us your rental details, in order for us to follow up on your behalf with the bank.
Thank you
The Avis Team
Best regards,
Avis's reply02 Jul 2024, 08:18
Official
Good Day Lebo,
Thank you for reaching out to us. Please send us your rental details, in order for us to follow up on your behalf with the bank.
Thank you
The Avis Team
Thank you for reaching out to us. Please send us your rental details, in order for us to follow up on your behalf with the bank.
Thank you
The Avis Team
Best regards,
LM
Lebo M's updateReviewer Update
02 Jul 2024, 09:01Rental agreement number: ***
LM
Lebo M's update02 Jul 2024, 09:01
Reviewer Update
Rental agreement number: ***
Avis's replyOfficial
02 Jul 2024, 09:26Thank you for the details We have checked your matter and the following has been established: Avis requests your bank to reserve a temporary authorisation hold against the funds of your card.
Your bank will usually present this as a pending transaction that reduces the money you have available to spend. This might appear as a debit on your statement, but it is not.
The invoice amount of NAD4338.18 would have been debited from the authorization amount and the balance would have automatically been released back into your available balance.
Kindly refer to your bank statement in order to verify this information.
Thank you.
The Avis Team
Your bank will usually present this as a pending transaction that reduces the money you have available to spend. This might appear as a debit on your statement, but it is not.
The invoice amount of NAD4338.18 would have been debited from the authorization amount and the balance would have automatically been released back into your available balance.
Kindly refer to your bank statement in order to verify this information.
Thank you.
The Avis Team
Best regards,
Avis's reply02 Jul 2024, 09:26
Official
Thank you for the details We have checked your matter and the following has been established: Avis requests your bank to reserve a temporary authorisation hold against the funds of your card.
Your bank will usually present this as a pending transaction that reduces the money you have available to spend. This might appear as a debit on your statement, but it is not.
The invoice amount of NAD4338.18 would have been debited from the authorization amount and the balance would have automatically been released back into your available balance.
Kindly refer to your bank statement in order to verify this information.
Thank you.
The Avis Team
Your bank will usually present this as a pending transaction that reduces the money you have available to spend. This might appear as a debit on your statement, but it is not.
The invoice amount of NAD4338.18 would have been debited from the authorization amount and the balance would have automatically been released back into your available balance.
Kindly refer to your bank statement in order to verify this information.
Thank you.
The Avis Team
Best regards,
LM
Lebo M's updateReviewer Update
02 Jul 2024, 09:38I’m not sure what you guys are saying but the money was debited and my Acc doesn’t show pending, instead it shows that it was debited.
Kindly refund me back my deposit because when you took my money it was not a hustle, can I be a happy client and not fight for my money. Thanks
Kindly refund me back my deposit because when you took my money it was not a hustle, can I be a happy client and not fight for my money. Thanks
LM
Lebo M's update02 Jul 2024, 09:38
Reviewer Update
I’m not sure what you guys are saying but the money was debited and my Acc doesn’t show pending, instead it shows that it was debited.
Kindly refund me back my deposit because when you took my money it was not a hustle, can I be a happy client and not fight for my money. Thanks
Kindly refund me back my deposit because when you took my money it was not a hustle, can I be a happy client and not fight for my money. Thanks
Avis's replyOfficial
02 Jul 2024, 10:20Please confirm the amount that you are referring to as debit, please provide this from your bank statement.
Thank you,
The Avis Team
Thank you,
The Avis Team
Best regards,
Avis's reply02 Jul 2024, 10:20
Official
Please confirm the amount that you are referring to as debit, please provide this from your bank statement.
Thank you,
The Avis Team
Thank you,
The Avis Team
Best regards,
LM
Lebo M's updateReviewer Update
02 Jul 2024, 10:21How do I attach a document here?
LM
Lebo M's update02 Jul 2024, 10:21
Reviewer Update
How do I attach a document here?
Avis's replyOfficial
02 Jul 2024, 11:50Please send the details to *** with E*** in the Subject field.
Thank you,
The Avis Team
Thank you,
The Avis Team
Best regards,
Avis's reply02 Jul 2024, 11:50
Official
Please send the details to *** with E*** in the Subject field.
Thank you,
The Avis Team
Thank you,
The Avis Team
Best regards,