Avis will show you no humanity and treat you as just a number.

I am having such a bad experience with Avis.

I got a car at Durban International Airport, drove to Umhlanga and realised there that the front door did not lock. I immediately contacted Avis (the call dropped a few times), and they advised me to go to Avis. Umhlanga. They made me fill in a form where I only said the lock did not work. I did not see any damages.

They then said to me the lock was damaged. But thought, because I got it like that, I do not need to worry further.

I only got an sms that said, I need to pay R4000 in damages. I emailed and asked for clarity and got an email that already showed that you are just a number with for them with just a one-liner saying damages to the front door.

However, there is no way I would have seen that when I inspected the car because there were no scratches, no dents.

Who would check if a door lock at the inspection? I walk to car, pressed the unlocked button and heard the sound of doors unlocking. So, obviously thought everything is fine.

My wife called Avis and they said they look into the case and email me, but never got an email.

So disappointed. If it is fair that a need to pay for it, it is fine, but nobody even wants to look at the case is very disappointing..

I would never recommend Avis