NM
Nokwazi M

1 reviews | Active since Jul 2020

11 Oct 2022, 07:37

Avis will not release my refundable deposit of R1500.00

Received a hired car from Avis to be collected at Avis Mondeor through my insurance. The insurance claim number was *** and Avis rental agreement number was ***6ZA4. A compulsory cash deposit refund of R1 500.00 was processed through my cheque card on the 14th of September 2022 and the car was subsequently returned to Avis Mondeor with no issues and problems on 28th of September 2022 after numerous SMS reminders and threats long before the car was even due to be returned. Now today 11 October 2022, my refund for the deposit is still not released and I was told yesterday by a call centre agent that because I used a cheque card, this refund may take up to 30 days to be released. what utter bull dust and *******, I demand that this refund be released to me immediately otherwise I swear that I will do a one man protest at Avis Mondeor with a huge placard reading AVIS ARE ******, and believe me I will, I have done it before and it worked in my favour.

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Replies (5)
Avis
Avis's reply11 Oct 2022, 08:53
Official
Hi Nokwazi, thanks for reaching out to us.  We have escalated the matter to our Merchant bank, in order for them to confirm the amount pending and request a release, on your behalf. As soon as we receive feedback we will revert to you. Thank you ~AS
NM
Nokwazi M's update12 Oct 2022, 07:01
Reviewer Update
Please send this AUTH CANCELLATION letter to ***
NM
Nokwazi M's update12 Oct 2022, 08:21
Reviewer Update
I need someone to call me on *** without any further delays. This corresponding over Hello Peter is unprofessional and shows lack of care from your side. Why doesn't anyone pick up the phone and give me a courtesy call!! This is the least you can do!!!
Avis
Avis's reply12 Oct 2022, 09:37
Official
Hi Nokwazi, the letter has been sent through to your email. We will get our Customer service team to contact you. Thank you. ~AS
Avis
Avis's reply12 Oct 2022, 10:11
Official
Hi Nokwazi, we have sent through the letter to your email address as requested and we will get our Customer Service team to contact you. Thank you ~AS