Avis will milk you for a simple scratch

On Sunday the 08th of April we have returned the vehicle we had and were provided with a replacement. During the inspection a small scratch in front of the bumper was picked up. This scratch was minimal and not deep or longer than 3 cm. We have requested to been given the vehicle back in order for us to get this fix ourselves but this was refused. On Monday Nicol was contacted as we raised our concern and she said that she was not aware of the matter but will follow up and get back to us, no surprise she did not get back to us. In the same conversation she confirmed that we will get a quote before any amount gets charged to us. This morning I have received a sms stating that the damage equals an amount of R1 384.13, no quote no other confirmation. This scratch was minimal and I refuse to accept this sms with this quote and I need a second and third opinion. When requesting for the quote to be sent to myself and got told that there is not quote they have to request such from the panel beaters. I urgently need someone to address these matters. • Why was I told that I will receive a quote if no quote was send. • How can you send an invoice to me if you do not have a quote available. • As previously advised I am not prepared to deal with Centurion branch anymore as I feel they are *********** and in no way do they give a proper customer service or experience, when this was previously address with Nicole via mail she simply did not respond on the mail.We have just received confirmation that the whole bumper will be re-sprayed and therefore this ridiculous charge, according to Nicol this is stand procedure. How can it be standard procedure to charge a customer to spray a bumper where there is one small scratch.

This is nothing but ridiculous?????????????????? You cannot charge a customer for something that is not his fault the bumper was not damaged it is a scratch.