Avis, what a ******* company

There is no place on the Avis website to log a complaint?

I called Monday 02/09/2019 to arrange for car hire and delivery of the vehicle to my work place. The car was due to be delivered to my work place before 14:00 on Tuesday 03/09/2019, the car didn't arrive and when I called the contact center to inquire about the delivery of the car, I was told that the booking had not been made by an agent called Simamkele who had taken my previous call. I then asked that arrangements be made to have the car delivered on Wednesday(today) at 13:00, the booking was made and I received the above booking number via text. I called today at 13:30 to inquire about the delivery as it was already late and was told by the agent that the person who arranged the car hire arranged it for collection not delivery. I asked to speak to a manager and was put on hold and then they hung up. I had to call Avis for the 4th time to get this sorted.

The service is absolutely horrific and I will never use them again. The incompetence is ridiculous and I will definitely be escalating this to the insurance company that uses their services too.