DW
Darrian W
1 reviews | Active since Aug 2012
16 Jan 2026, 10:27
Avis Welkom and Kathu
I rented a vehicle in December from Avis. They promise to pay back my deposit in 14 days. On the 18th day i when to enquire. I then only found out that they are charging me for damage to the vehicle. I have not received any invoice or communication from Avis regarding the vehicle damages and invoice. I've only received the contract on the day i rented the vehicle. So if i never went to enqire they still would not have advised me or communicated with me regarding the invoice or damages. This is very unprofessional and frustrating.
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Replies (4)
Avis's replyOfficial
16 Jan 2026, 11:09Good day Darrian van Wyk,
Thank you for contacting us.
Kindly provide us with the Rental Agreement number or reservation number so we can be able to assist.
Best Regards,
The Avis Team
Thank you for contacting us.
Kindly provide us with the Rental Agreement number or reservation number so we can be able to assist.
Best Regards,
The Avis Team
Avis's reply16 Jan 2026, 11:09
Official
Good day Darrian van Wyk,
Thank you for contacting us.
Kindly provide us with the Rental Agreement number or reservation number so we can be able to assist.
Best Regards,
The Avis Team
Thank you for contacting us.
Kindly provide us with the Rental Agreement number or reservation number so we can be able to assist.
Best Regards,
The Avis Team
DW
Darrian W's updateReviewer Update
24 Jan 2026, 11:29Good day Avis Team.
I've also requested pictures of the damages to the vehicle. I haven't received anything yet. Doesn't the avis team communicate with the client if there are damages? You just simply deduct funds from my account. Why wasn't i informed of these damages on the day the vehicle was returned. The ending mileage also differs? The vehicle was rerurned with a fuel tank of fuel, still you charge me for refueling. Very disgusted with how this is handled.
I've also requested pictures of the damages to the vehicle. I haven't received anything yet. Doesn't the avis team communicate with the client if there are damages? You just simply deduct funds from my account. Why wasn't i informed of these damages on the day the vehicle was returned. The ending mileage also differs? The vehicle was rerurned with a fuel tank of fuel, still you charge me for refueling. Very disgusted with how this is handled.
DW
Darrian W's update24 Jan 2026, 11:29
Reviewer Update
Good day Avis Team.
I've also requested pictures of the damages to the vehicle. I haven't received anything yet. Doesn't the avis team communicate with the client if there are damages? You just simply deduct funds from my account. Why wasn't i informed of these damages on the day the vehicle was returned. The ending mileage also differs? The vehicle was rerurned with a fuel tank of fuel, still you charge me for refueling. Very disgusted with how this is handled.
I've also requested pictures of the damages to the vehicle. I haven't received anything yet. Doesn't the avis team communicate with the client if there are damages? You just simply deduct funds from my account. Why wasn't i informed of these damages on the day the vehicle was returned. The ending mileage also differs? The vehicle was rerurned with a fuel tank of fuel, still you charge me for refueling. Very disgusted with how this is handled.
DW
Darrian W's updateReviewer Update
05 Feb 2026, 09:57My dispute is still not resolved and no one from AVIS is giving me feedback.
DW
Darrian W's update05 Feb 2026, 09:57
Reviewer Update
My dispute is still not resolved and no one from AVIS is giving me feedback.
Avis's replyOfficial
11 Feb 2026, 06:14Good day,
May we kindly confirm whether your matter has since been resolved?
If not, please send us a direct message on Avis South Africa Facebook with your details so we can assist further.
Kind regards,Avis Customer Service Team
May we kindly confirm whether your matter has since been resolved?
If not, please send us a direct message on Avis South Africa Facebook with your details so we can assist further.
Kind regards,Avis Customer Service Team
Avis's reply11 Feb 2026, 06:14
Official
Good day,
May we kindly confirm whether your matter has since been resolved?
If not, please send us a direct message on Avis South Africa Facebook with your details so we can assist further.
Kind regards,Avis Customer Service Team
May we kindly confirm whether your matter has since been resolved?
If not, please send us a direct message on Avis South Africa Facebook with your details so we can assist further.
Kind regards,Avis Customer Service Team