AVIS - WE LIE HARDER!

<p>Avis - We Try Harder, To Make Your Life A Misery.<br />This was the first and last time i use Avis. </p> <p>You took a R5500 deposit for a 2 day rental which cost R435 - Unacceptable!!</p> <p>The Service Representative at Avis 123 Strand Street Cape Town where i collected the car on Friday afternoon assured me the deposit would be reversed as soon as I drop the car off which was Sunday.</p> <p>IT IS NOW WEDNESDAY AND NO REFUND.?????</p> <p>I have just called the AVIS non-customer don't-care centre and I've been told that they will escalate my query to the banks and i 'COULD" receive the money back in 48hrs. </p> <p>What if i didn't phone AVIS??<br />How long would you have kept my money to make interest on...AVIS?</p> <p>You obviously have outgrown your focus on customer service and preferred to change direction into customer disinformation, Shareholder Satisfaction rather customer satisfaction and misleading marketing material that promotes a brand position you can no longer maintain. </p> <p>Food for thought...AVIS!<br />No Brand is to Big to Fail. Just remember we are your business...</p> <p>Terence Raft</p>