TB
Tanya B

1 reviews | Active since May 2015

29 Jun 2015, 16:49

Avis-'We don't Care'

When I arrived back at the airport my car battery was flat. I approached Avis, as I have often rented cars from them, for help. I went to the employee behind the luxury car desk (Expecting the best customer service from luxury side!!) as all other employees were busy. First of all I had to wait for him to finish typing and then greet the man first! I told the employee about my problem and all he said was he could not help me, I was floored at how he literally could not care less, so much for 'We Try Harder' !! I told him I often rent from Avis and asked if that was it just no we cant help. His response was to go ask someone else he just stands behind the desk. This rude and unhelpful employer has brought down the entire Avis group. Luckily for me Bidvest were able to come to my rescue, so how do you expect me to rent from Avis again after Bidvest went the extra mile i.e. tried harder! <br>

0
Replies (1)
Avis
Avis's reply29 Jun 2015, 16:52
Official
Hello tanyabosman,

Thank you for your post.

We have escalated your complaint to our Regional Manager who will resolve your complaint posted.

Kind Regards
Avis Team