Avis was a recognized trustworthy ethical brand but no more!!! bitterly disappointed

Dear Sir / Madam,

I returned the vehicle a few weeks ago; however, to date my deposit has not been refunded. Despite sending several follow-up emails, I have received no response or update regarding this matter.

I am extremely disappointed with the level of service received. At no point were the terms or processes clearly explained, and the additional cost for a car seat was not disclosed upfront. I find this lack of transparency unacceptable.

Due to this experience, I will not be using your company again. Going forward, both my company and family will be making use of alternative service providers.

Please treat this matter as urgent and confirm when the deposit refund will be processed. I also strongly recommend that staff receive adequate training to ensure paying customers are treated professionally and provided with complete and accurate information.

Yours sincerely, Zaheer Ismail