Avis very deserving of their 1 star rating

I don't easily give a low rating but Avis definitely deserves it. I rented a car with them on the 2 May 2025 and paid a deposit of R4350 and I still have not received my deposit back. I originally made the booking on my FNB account online but when I got to the branch my FNB card was not accepted as it didn't have any name on it, it being a replacement card. I used my Capitec account and the money was completely deducted from my account. Now I contacted head office and they are not aware of any security deposit on their side being deducted. The branch apparently didn't load the security deposit from their side. The lady helping Masatle from head office had the audacity to tell me it's not her problem while representing Avis and that it's the branch's problem not hers. I wonder if she even contacted the branch to sort this out seeing it's not her problem. I can safely say I'll never personally rent from them ever again. My first and last rental with them ever. Sort out your mess asap or I while be contacting my lawyer to sue for damages.