Avis Van Rental Kokstad - Worst After Sale service ever

Item: Avis
Rating: 1
Author: rr.debruyn rr.debruyn

Very disappointed with Avis Van Rental Kokstad. Rented a Toyota Hilux Bakkie, they gave me the vehicle with just over half a tank of diesel. When I returned the vehicle they charged me for a full tank of diesel, after they took more than 15 days to return my deposit (they said it will be returned within 10 days). Avis Kokstad office never answer their phones, when I escalated it to Avis they had no idea of what was going on. I will not recommend Avis Kokstad to anyone, Avis South Africa also does not do much to help in this regard. I will not ever use them again.

Helpful (0)

Replies (2)

Avis's replyOfficial

16 Jan 2024, 15:47

Good Day Ruben,

Thank you for bringing this to our attention.

We are sorry to learn about your experience with us. We are urgently looking into this for you and will get back to you soon.

Thank you
The Avis Team

Avis's reply16 Jan 2024, 15:47

Official

rr.debruyn rr.debruyn's updateReviewer Update

05 Feb 2024, 15:20

Quick response on Hellopeter but still no action taken from Avis. Almost another month has gone by.

Avis service is pathetic.

rr.debruyn rr.debruyn's update05 Feb 2024, 15:20

Reviewer Update

Quick response on Hellopeter but still no action taken from Avis. Almost another month has gone by.

Avis service is pathetic.