MW
Mervyn W
1 reviews | Active since Aug 2013
18 Sept 2025, 06:39
Avis untruthful as normal
Authorization not returned after car hire and no invoice supp****
Helpful (0)
Replies (4)0
Replies (4)
Avis's replyOfficial
19 Sept 2025, 08:18Good day Mervyn de Wet,
Thank you for your feedback.
At Avis, we prioritise people over cars and deeply concern ourselves whenever we learn of an incident that has left our customers less than completely satisfied with the service they've received.
Please be advised that we are unable to trace your rental on our system. Please provide your rental agreement number or reservation number for further assistance.
Regards.
Avis Team
Thank you for your feedback.
At Avis, we prioritise people over cars and deeply concern ourselves whenever we learn of an incident that has left our customers less than completely satisfied with the service they've received.
Please be advised that we are unable to trace your rental on our system. Please provide your rental agreement number or reservation number for further assistance.
Regards.
Avis Team
Best regards,
Avis's reply19 Sept 2025, 08:18
Official
Good day Mervyn de Wet,
Thank you for your feedback.
At Avis, we prioritise people over cars and deeply concern ourselves whenever we learn of an incident that has left our customers less than completely satisfied with the service they've received.
Please be advised that we are unable to trace your rental on our system. Please provide your rental agreement number or reservation number for further assistance.
Regards.
Avis Team
Thank you for your feedback.
At Avis, we prioritise people over cars and deeply concern ourselves whenever we learn of an incident that has left our customers less than completely satisfied with the service they've received.
Please be advised that we are unable to trace your rental on our system. Please provide your rental agreement number or reservation number for further assistance.
Regards.
Avis Team
Best regards,
MW
Mervyn W's updateReviewer Update
19 Sept 2025, 08:42Hi
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MW
Mervyn W's update19 Sept 2025, 08:42
Reviewer Update
Hi
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Avis's replyOfficial
22 Sept 2025, 13:34Hi Mervyn,
Thank you for your feedback,
We’d like to advise that our standard refund process takes up to 15 working days from the date the vehicle is returned. We understand this may feel like a long time, and we truly appreciate your patience. The timeline is due to stringent internal checks to ensure the correct amount is refunded to the correct customer, as well as additional processing time required by the banks for the funds to reflect in your account.
Your refund was processed on the 16th of Sep to your card ending with XX5013, the amount will reflect in your account within 7-10 working days, depending on your bank.
We have forwarded you the invoice via email.
Thank you.
Avis Team
Thank you for your feedback,
We’d like to advise that our standard refund process takes up to 15 working days from the date the vehicle is returned. We understand this may feel like a long time, and we truly appreciate your patience. The timeline is due to stringent internal checks to ensure the correct amount is refunded to the correct customer, as well as additional processing time required by the banks for the funds to reflect in your account.
Your refund was processed on the 16th of Sep to your card ending with XX5013, the amount will reflect in your account within 7-10 working days, depending on your bank.
We have forwarded you the invoice via email.
Thank you.
Avis Team
Best regards,
Avis's reply22 Sept 2025, 13:34
Official
Hi Mervyn,
Thank you for your feedback,
We’d like to advise that our standard refund process takes up to 15 working days from the date the vehicle is returned. We understand this may feel like a long time, and we truly appreciate your patience. The timeline is due to stringent internal checks to ensure the correct amount is refunded to the correct customer, as well as additional processing time required by the banks for the funds to reflect in your account.
Your refund was processed on the 16th of Sep to your card ending with XX5013, the amount will reflect in your account within 7-10 working days, depending on your bank.
We have forwarded you the invoice via email.
Thank you.
Avis Team
Thank you for your feedback,
We’d like to advise that our standard refund process takes up to 15 working days from the date the vehicle is returned. We understand this may feel like a long time, and we truly appreciate your patience. The timeline is due to stringent internal checks to ensure the correct amount is refunded to the correct customer, as well as additional processing time required by the banks for the funds to reflect in your account.
Your refund was processed on the 16th of Sep to your card ending with XX5013, the amount will reflect in your account within 7-10 working days, depending on your bank.
We have forwarded you the invoice via email.
Thank you.
Avis Team
Best regards,
MW
Mervyn W's updateReviewer Update
22 Sept 2025, 13:46Every time Avis answer, the number of days just increases. Never will I rent a vehicle from Avis again
MW
Mervyn W's update22 Sept 2025, 13:46
Reviewer Update
Every time Avis answer, the number of days just increases. Never will I rent a vehicle from Avis again