EB
Elsabe B
1 reviews | Active since Jan 2021
11 Mar 2022, 15:58
Avis - unroadworthy car
I received a car from Avis at OR Tambo in 03/03/2022. One of the tires had several places which had "chunks" out of it. (I could not see it at the time, it was in the middle of the tire). It was completely unroadworthy and put my life in danger, and a day later it had a flat. It was completely worn. I took photos of the dismal state of the tire and wish there was an option so I could share it here. Avis could not supply me with another tire, nor another car, and if there was a car, I had to pay in an extra R1500 for a mere day. When I booked the car, Premium Cover was included. Yet after this disaster, when more money was taken from my deposit. I want a refund, but they "claim it is difficult".
Helpful (0)
Replies (5)0
Replies (5)
Avis's replyOfficial
14 Mar 2022, 08:59Hi Elsabe,
Thank you for writing to us.
Please provide your rental agreement number so we can look into the matter.
Avis Team
Thank you for writing to us.
Please provide your rental agreement number so we can look into the matter.
Avis Team
Avis's reply14 Mar 2022, 08:59
Official
Hi Elsabe,
Thank you for writing to us.
Please provide your rental agreement number so we can look into the matter.
Avis Team
Thank you for writing to us.
Please provide your rental agreement number so we can look into the matter.
Avis Team
EB
Elsabe B's updateReviewer Update
14 Mar 2022, 09:58Rental agreement number: ***
EB
Elsabe B's update14 Mar 2022, 09:58
Reviewer Update
Rental agreement number: ***
Avis's replyOfficial
14 Mar 2022, 11:35Hi Elsabe,
Please accept our apology for the quality of the tyre.
We have sent a letter to the bank so they can release the deposit amount if it is still on hold in your account. Regarding the tyre query, we will direct this query to the branch manager and revert to you with feedback.
Avis Team
Please accept our apology for the quality of the tyre.
We have sent a letter to the bank so they can release the deposit amount if it is still on hold in your account. Regarding the tyre query, we will direct this query to the branch manager and revert to you with feedback.
Avis Team
Avis's reply14 Mar 2022, 11:35
Official
Hi Elsabe,
Please accept our apology for the quality of the tyre.
We have sent a letter to the bank so they can release the deposit amount if it is still on hold in your account. Regarding the tyre query, we will direct this query to the branch manager and revert to you with feedback.
Avis Team
Please accept our apology for the quality of the tyre.
We have sent a letter to the bank so they can release the deposit amount if it is still on hold in your account. Regarding the tyre query, we will direct this query to the branch manager and revert to you with feedback.
Avis Team
EB
Elsabe B's updateReviewer Update
14 Mar 2022, 11:47Hi, I have communicated with the branch manager. However customer care was helpful in the meantime to help resolve this. Thanks.
EB
Elsabe B's update14 Mar 2022, 11:47
Reviewer Update
Hi, I have communicated with the branch manager. However customer care was helpful in the meantime to help resolve this. Thanks.
Avis's replyOfficial
14 Mar 2022, 14:21Thanks for the feedback.
Avis Team
Avis Team
Avis's reply14 Mar 2022, 14:21
Official
Thanks for the feedback.
Avis Team
Avis Team