FN
Fabian N
1 reviews | Active since Mar 2013
11 Mar 2024, 13:32
AVIS - UNPROFESSIONAL / DISREPUTABLE COMPANY PRACTICES
AVIS - JOHANESBURG - LANSERIA has incorrectly deducted funds from my account and then wants me to pay an additional amount even going as far as to get attorneys involved in their incompetency. This vehicle rental company is extremely unprofessional, and *********** to say the least. I AM STILL WAITING FOR THIS TO BE RESOLVED. ***
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Replies (4)0
Replies (4)
Avis's replyOfficial
12 Mar 2024, 08:25Good Day Fabian
Thanks for providing the details. We will investigate the matter and advise accordingly.
Kind Regards
The Avis Team
Thanks for providing the details. We will investigate the matter and advise accordingly.
Kind Regards
The Avis Team
Avis's reply12 Mar 2024, 08:25
Official
Good Day Fabian
Thanks for providing the details. We will investigate the matter and advise accordingly.
Kind Regards
The Avis Team
Thanks for providing the details. We will investigate the matter and advise accordingly.
Kind Regards
The Avis Team
Avis's replyOfficial
12 Mar 2024, 16:24 Dear Fabian,
Thank you for your patience in the matter.
Please note that we have investigated your matter and following has been established:
The outstanding charges has not yet been debited, the amount could still be on hold we are verifying this again with the bank. It will reflect on your bank statement as it was a transaction, but it has not been processed against your invoice.
As soon as we have feedback, we will get back to you.
Thank you
The Avis Team
Thank you for your patience in the matter.
Please note that we have investigated your matter and following has been established:
The outstanding charges has not yet been debited, the amount could still be on hold we are verifying this again with the bank. It will reflect on your bank statement as it was a transaction, but it has not been processed against your invoice.
As soon as we have feedback, we will get back to you.
Thank you
The Avis Team
Avis's reply12 Mar 2024, 16:24
Official
Dear Fabian,
Thank you for your patience in the matter.
Please note that we have investigated your matter and following has been established:
The outstanding charges has not yet been debited, the amount could still be on hold we are verifying this again with the bank. It will reflect on your bank statement as it was a transaction, but it has not been processed against your invoice.
As soon as we have feedback, we will get back to you.
Thank you
The Avis Team
Thank you for your patience in the matter.
Please note that we have investigated your matter and following has been established:
The outstanding charges has not yet been debited, the amount could still be on hold we are verifying this again with the bank. It will reflect on your bank statement as it was a transaction, but it has not been processed against your invoice.
As soon as we have feedback, we will get back to you.
Thank you
The Avis Team
FN
Fabian N's updateReviewer Update
13 Mar 2024, 14:42Dear Avis Team,
My bank has confirmed that the transaction is in favour of AVIS, which I requested be reversed - sadly they were unable to do so (attached). From your response, please clarify why the transaction taken off my account (attached) cannot be processed against my invoice? Or otherwise refunded to my account. What is the reason for the 'hold'? My concern is that no one until now (more than 2 months after the fact) has explained this to me. I refuse to be hounded by attorneys when this amount has been taken in lieu of what is owed.
I need this matter to be resolved as soon as possible.
THIS HAS NOT BEEN RESOLVED SINCE THE 6TH OF JANUARY 2024. WhatsApp Image 2024-03-13 at 14.24.07_80de2470.jpg 51.05 KBCapture.PNG 25.25 KB
Regards
Fabian
My bank has confirmed that the transaction is in favour of AVIS, which I requested be reversed - sadly they were unable to do so (attached). From your response, please clarify why the transaction taken off my account (attached) cannot be processed against my invoice? Or otherwise refunded to my account. What is the reason for the 'hold'? My concern is that no one until now (more than 2 months after the fact) has explained this to me. I refuse to be hounded by attorneys when this amount has been taken in lieu of what is owed.
I need this matter to be resolved as soon as possible.
THIS HAS NOT BEEN RESOLVED SINCE THE 6TH OF JANUARY 2024. WhatsApp Image 2024-03-13 at 14.24.07_80de2470.jpg 51.05 KBCapture.PNG 25.25 KB
Regards
Fabian
FN
Fabian N's update13 Mar 2024, 14:42
Reviewer Update
Dear Avis Team,
My bank has confirmed that the transaction is in favour of AVIS, which I requested be reversed - sadly they were unable to do so (attached). From your response, please clarify why the transaction taken off my account (attached) cannot be processed against my invoice? Or otherwise refunded to my account. What is the reason for the 'hold'? My concern is that no one until now (more than 2 months after the fact) has explained this to me. I refuse to be hounded by attorneys when this amount has been taken in lieu of what is owed.
I need this matter to be resolved as soon as possible.
THIS HAS NOT BEEN RESOLVED SINCE THE 6TH OF JANUARY 2024. WhatsApp Image 2024-03-13 at 14.24.07_80de2470.jpg 51.05 KBCapture.PNG 25.25 KB
Regards
Fabian
My bank has confirmed that the transaction is in favour of AVIS, which I requested be reversed - sadly they were unable to do so (attached). From your response, please clarify why the transaction taken off my account (attached) cannot be processed against my invoice? Or otherwise refunded to my account. What is the reason for the 'hold'? My concern is that no one until now (more than 2 months after the fact) has explained this to me. I refuse to be hounded by attorneys when this amount has been taken in lieu of what is owed.
I need this matter to be resolved as soon as possible.
THIS HAS NOT BEEN RESOLVED SINCE THE 6TH OF JANUARY 2024. WhatsApp Image 2024-03-13 at 14.24.07_80de2470.jpg 51.05 KBCapture.PNG 25.25 KB
Regards
Fabian
FN
Fabian N's updateReviewer Update
21 Mar 2024, 11:09Dear Avis Team,
I have sent the pertinent documents via the suggested channels and still no reply. It has been a week now!?
I have sent the pertinent documents via the suggested channels and still no reply. It has been a week now!?
FN
Fabian N's update21 Mar 2024, 11:09
Reviewer Update
Dear Avis Team,
I have sent the pertinent documents via the suggested channels and still no reply. It has been a week now!?
I have sent the pertinent documents via the suggested channels and still no reply. It has been a week now!?