BD
Bonginkosi D

1 reviews | Active since Jul 2025

04 Jul 2025, 22:49

Avis Umhlanga unproffessional and borderline *****ulent

Avis Umhlanga Cancelled my subscription and deducted R6803.13 and Another R6900.

I paid R5900 Deposit and R7860 monthly subscription for a subscription. I had the car for two months and they called me and said I must return it. We agreed on 6 months but they didnt care. I had 18000km for the six months but they forced me to settle drained my deposit and asked for another R4000 on top.

With petrol and other cost I agreed to R4500 which I recieved a link to and was meant to pay during the month.

Avis took without agreement R6803.13 and when I approached them they told me they will issue an invoice after the fact.

Now two weeks later they have deducted R6900 for no apparent reason.

This diabolical company needs to be stopped. Everyone must open a case against them and let Mkhwa**** deal with those smirking idiots in the Mhlanga branch.

0
Replies (1)
Avis
Avis's reply07 Jul 2025, 08:37
Official
Dear Bonginkosi,

Thank you for bringing this matter to our attention. We are sorry to hear about your experience and the inconvenience it has caused. 

We take all feedback seriously and are committed to investigating this thoroughly.

To assist you effectively, could you please provide the following the Rental agreement or Reservation reference number, if available.

Once we have this information, we’ll escalate the matter to the relevant department and ensure you receive a detailed response and resolution.

We appreciate your patience and look forward to resolving this issue promptly.

Kind Regards
The Avis Team