Avis Umhlanga - Unacceptable Delay in Deposit Refund

I rented a vehicle from Avis Umhlanga as part of an insurance claim, initially paying a R5000 deposit. After returning the car on May 20th, I noticed on that June 11, three weeks later , that my deposit still hadn't been refunded. Since then, I have repeatedly contacted the Umhlanga branch, speaking with multiple individuals who promised callbacks, promises that were consistently broken. It's now over six weeks since the deposit should have been returned, and still, no resolution.

This situation isn't isolated. I experienced similar issues previously in 2025 and had to physically visit the branch before they finally processed my refund. However, circumstances now prevent me from doing so, which Avis appears to be exploiting to delay my refund further.

It is unacceptable for Avis Umhlanga to hold customer deposits for this length of time without communication or justification. Customer trust and financial transparency are fundamental to service-based businesses, and Avis has severely breached both.

I demand immediate resolution. This behavior is both unprofessional and unacceptable.

Avis for car hire? NEVER AGAIN