Avis Umhlanga is a rip-off to customers

I purchased a VW Polo sedan 2022 from Avis about 3 months ago. The vehicle was defective so I notified Avis and they replaced it with another vehicle of the same model. After test driving the car, everything seemed fine until a few days later when I began having issues with the braking. I called Avis and they had asked me to bring it in to Supatyre where I was told that the frontal and rear brakes needs to be replaced. However, only the front brakes were replaced and not the rear. The rear has a vibration up until now. I have spoken to the sales Representative Melissa Wilson on many occasions informing her that the rear brakes need to be replaced as well as the tint on one of the windows has bubbles and needs to be sorted. She had promised that everything would be sorted, however, nothing was done. To add further, 3 of the vehicle tyres are of the same make and 1 is of a different make. Furthermore, the vehicle was sold to me at 37000km and according to the sales representative, servicing of the vehicle would be done at 45000km. Nothing has been done!

How does a "reputable" company such as Avis sell defective vehicles to their customers? They are *********** the customers and pocketing money for their company instead of selling good quality vehicles and building a valued relationship with customers. The standards of Avis has really been lowered. They are unreliable, full of empty promises. I have been to Avis to test drive the vehicle 8 times already.

I certainly would not recommend Avis to others. As they're services are rather poor and I'm a very disappointed and dissatisfied customer.